Unable to Add MS teams-addin with outlook

Question

Got a new laptop and configured outlook and MS teams, but my Teams add-in not showing in outlook meeting. 

I have uninstalled the MS teams and reinstalled but the same issue. 

I have created a new outlook profile but still same issue. 

Please suggest fixing this issue. 

Moved from: More Office apps / Windows 10 / Unknown/other

Answer 1

Hello Senapati,

We’re very sorry for the issue you are having. From your description, it seems that Teams add-in will not show up when creating meeting request? If so, you may kindly try following steps to narrow down it:

1. Please make sure you selected the correct calendar and account in Outlook, your account have Teams license assigned as well. Then login Outlook Web App to confirm if you can create Teams meeting there, this way will check if issue is related with specific account.
2. According to the Note section in this article, please check Office suite product information (in Outlook->File->Office account). If you are using an Office Outlook installation from the Microsoft Store, the Teams meetings add-in isn't supported.

 

3. You may kindly try using the method suggested above to close Outlook and Teams, restart Teams and sign-in, then restart Outlook client, perform these actions in specific order to see if it works.
4. Try to check updates for Outlook and Office, in some cases issue can be disappeared itself by updating version. By my test with Office 365 ProPlus 1909(12026.20320), add-in works fine. You may try to update to this version to check if it can make any difference.
5. After done, in Outlook, click File tab-> Options -> Add-ins ->Go…, in COM add-in list, check if there’s an entry named “Microsoft Teams Meeting add-in for Microsoft Office”.

 

6. Please navigate to File -> Info -> Slow and Disabled COM add-ins to see if Teams add-in listed there:

 

Besides, may I confirm the following information for troubleshooting?

1. Which Office suite product are you running (Office 365 ProPlus, Office 2016 Professional Plus)? Is it downloaded from Office 365 portal, or is preinstalled product? You can check the product information in Outlook->File->Office account.
2. What’s the full version of Office?

Best Regards,

Anna

Answer 2

Hello Senapati,

How's it going? May I confirm whether you need further assistance? If there's any update, welcome back and share with us.

Best Regards,

Anna

Answer 3

I have had this same problem over the past couple of weeks. I'll tell you what I did to fix the 2 most recent computers this happened on. 

Background: New computers. Old users. I installed O365 and Teams. Did some restarts. Finally ran them both and got signed in on both. Outlook wasn't even showing the add-in in the list to click on. I tried adding it manually, but it still didn't show in the list. 

How I fixed: I opened Teams, clicked on the user's profile in the top right, and did Check for Updates. I know it updated because I was watching the TeamsMeetingAddin folder (C:\Users(user)\Appdata\Local\Microsoft\TeamsMeetingAddin) and the add-in version number changed. Next I went to an Office application (I chose Word), File>Office Account>Check for Updates. I closed down Word and let Office update. Finally I restarted. It worked after that. 

What I tried before: A lot of restarts. I uninstalled and reinstalled Teams. I did an online repair of Office. I checked the registry and didn't even see the addin. I tried registering the addin with the regsvr32 command in command prompt, but that didn't help. I even copied all the Teams entries in the registry from a computer that it works on. The add-in did show up in the add-in list in Outlook, but when I turned it on it automatically went to being off again. 

What I learned: Microsoft has no idea how to fix this, and I probably got lucky on the 2 computers I got working. What really annoys me is that the stock answer to this is, "Go find it in your add-in list and enable it." I wish it were that easy.

To be fair Anna Ma did suggest updating Office. Maybe it's that simple, but I have not seen any reports of bugs with older versions of Office and Teams.