Account Recovery

Question

Hello! I lost my account due to an Hacker so I am Using a School account to Try and get Support for the account

The Account is: ___@___.___ Email is: (most likely) ___@___.___, or ___@___.___ Help

Answer 1

Dear 2106643,

Welcome to Microsoft Community.

I understand that your account has been hacked and you want it back.

I'd love to help you, but in the community we can't check the status of your account or do anything with it, so to be able to get you help I'll direct you to chat support.

You can contact online support on this page Contact - Microsoft Support

Please follow the steps below to contact the Microsoft Online Support: 

1. Input “account” and press “Get help”. When the results appear, scroll to the bottom of the page and click "Sign in to contact Support" at the bottom of the page.
2. Log in to an available Microsoft account. Please be sure to log in with a personal account.
3. Under Products & Services, select "Other Products".
4. Under Categories, select "Manage account security", and click Confirm.
5. Click "Chat with a support agent in your web browser".

Please contact online support during business hours in your area.

Feel free to post back if you need further assistance.

Best Regards,

Jason.YA - MSFT | Microsoft Community Support Specialist

Answer 2

Hi Jason,

I need assistance recovering my old email address, mujtab**********@live.co.uk. Unfortunately, I no longer have access to the phone number linked to the account. I have attempted to complete the Account Recovery form multiple times, but access has now been blocked.

Could you please help me resolve this issue?

Many Thanks

Mujtaba

Answer 3

Hi Mujtaba,

I'd be happy to help you, but we can't do anything with your account in the community.

The recover process requires you to fill in enough information to prove that you are the owner of the account, and since the process is automated, there is no human intervention and the community cannot do anything with your account.

Please fill out each question, even if you don't know the information, you can guess an answer and fill it in, don't leave it blank.

The recovery form is available at https://account.live.com/acsr

If your Microsoft account recovery request wasn't granted, you can keep trying as many times as you want, up to two times per day.

This link may help you recall more information

Help with the Microsoft account recovery form - Microsoft Support

You can also contact online support for help, click on this page Contact - Microsoft Support

Please follow the steps below to contact the Microsoft Online Support: 

1. Input “account” and press “Get help”. When the results appear, scroll to the bottom of the page and click "Sign in to contact Support" at the bottom of the page.
2. Log in to an available Microsoft account. Please be sure to log in with a personal account.
3. Under Products & Services, select "Other Products".
4. Under Categories, select "Manage account security", and click Confirm.
5. Click "Chat with a support agent in your web browser".

Please contact online support during business hours in your area.

Feel free to post back if you need further assistance.

Best Regards,

Jason.YA - MSFT | Microsoft Community Support Specialist

Answer 4

hola perdí mi contraseña de correo y no he podido restablecerla porque no tengo el mismo numero

de celular ya que no estoy en el mismo país mi correo que intento recuperar es luis.fon*********@hotmail.com

ya realice el cuestionario pero me dicen que no es suficiente información soy el propietario de esta cuenta mi numero antiguo es 30***681 y el nuevo es 872***80