CAN'T OPEN JPG FILES IN WINDOWS 10

Question

I'm trying to open JPG files using the default photo viewer and it won't work.

There's a pop-app message saying "file system error - 2147219196".

I was able to open these files in the past in my computer and was also able to open it in my phone (sent it via email).

would love your help!

Answer 1

Hello yaya_923,

I'm John an Independent Advisor and a Microsoft user like you. I'll be happy to assist you today. I understand you have a problem with File System error xxx-xxx-xxxx196). When was the last time it worked properly? What is your current Windows version and edition? Press Start then click Settings(Gear icon), select System then About.

Please try the following methods below

Kindly make a backup of your Photos first.

1. Update Microsoft Photos app

Open Microsoft Store then Click 3 dots in the upper right side

Select Download and Updates

Update Microsoft Photos or click Update all

2. Repair Photos App

Press Start then click Settings(Gear icon)

Select Apps > Apps and Features

Find Microsoft Photos in the list then click it

Select Advanced options > Click Reset

3. Uninstall Photos App

Press Windows key + X

Click and Run Windows PowerShell as Administrator

Copy and paste the command below then press Enter

get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage

Proceed to reinstall Photos App

4. Go to Microsoft Store then Download again Microsoft Photos App

or copy and paste the command below then press Enter

Get-AppXPackage *Microsoft.Windows.Photos* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Restart your PC

Kindly let me know if this helps or if you have any further concerns.

Sincerely

John DeV

Independent Advisor

Answer 2

Hello yaya_923,

Thank you for updating me with that information. I apologize that this did not resolve the issue.

Please try creating a new local administrator account then check if the issue still persists.

https://support.microsoft.com/en-us/windows/cre....

If this doesn't work, Please try performing a Repair Install of Windows 10 with an In-place Upgrade. Performing this can repair broken operating system files while preserving your personal files, settings and installed applications.

**Few things to check on the PC

1. Important: Back up your personal data and files to an external hard drive, USB thumb drive.
2. Ensure you are signed in or have administrator rights to do a repair install
3. Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting
4. Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

Download the media creation tool(Click Download tool now) and save it to your computer.

https://www.microsoft.com/en-us/software-downlo...

Open the tool and select Upgrade this PC now.

Make sure to select Keep personal files and apps.

It might take some time to install Windows 10. Your computer will restart a few times, Make sure you don’t turn off your PC.

Kindly let me know if this helps or if you have any further concerns.

Sincerely

John DeV

Independent Advisor

Answer 3

Hi and thanks for the help!

Unfortunately it didn't work.

There's also an error when I try to update the apps from the Microsoft store...

I'm using Win10 1803 and I assume it worked well two weeks ago