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M-Audio usb dac not working properly on Windows 11

Anonymous
2023-11-22T22:47:38+00:00

I have the M-Audio Super dac to connect my PreSonus Eris E4.5 speakers to my pc.

It used to work perfectly for 5-6 years. Lately it is not working properly. Sometimes it does, sometimes it doesn't. Even when it doesn't, it starts working after a while (could be a few minutes, could be a few hours) without me doing anything.

When it works, I can see my device in Device Manager/ Audio Inputs and Outputs as SPDIF OUT (BC USB DAC). Driver Provider : Microsoft // Driver Date : 6/5/2022 // Driver Version : 10.0.22621.1 // Digital Signer : Microsoft Windows. The same indication in Sound Settings.

When it doesn't work, this is totally missing.

I don't have any drivers for this device, my system used to automatically recognize it. And it still does after a while, but not at windows startup.

I currently have Windows 11 Pro, version 23H2, build 22631.2715. I didn't have any problems on Windows 10 and even on Windows 11 until lately.

Are there any drivers that I am missing ? Is there anything else that I could do ?

Thank you in advance for any help provided !

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-11-23T10:19:59+00:00

    Hi Christos Bakrozis,

    Welcome to Microsoft Community.

    "Lately it is not working properly."

    "I currently have Windows 11 Pro, version 23H2, build 22631.2715. I didn't have any problems on Windows 10 and even on Windows 11 until lately."

    These are relatively important pieces of information.

    Compatibility conflicts are a common trigger for such phenomena.

    If you have not previously experienced problems with Super DAC not working, try restoring the device to an earlier state, for example by uninstalling updates or returning to a previous version of Windows.

    How to uninstall a Windows update - Microsoft Support

    Recovery options in Windows - Microsoft Support

    . 

    The problem is not unilaterally affected by the functionality of Windows; other drivers or software are also possible factors associated with this phenomenon.

    • This link provides drivers for Super DAC products, and we note that M-Audio Super DAC products do not appear to have released drivers for Windows 11. M-Audio
      Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.
    • Try installing older versions of drivers for other products (for example, but not limited to, motherboards, chipsets) in addition to the drivers for the Super DAC product.

    If I misunderstand your situation, feel free to correct me and share the information.

    Best Regards,

    Kyo - MSFT | Microsoft Community Technical Support

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