Junk Mail - Block and Safe Senders List Error

Question

Hi, i am having trouble removing blocked senders and domains and/or adding them as safe. It wont let me save it keep coming up with an error unable to save

Answer 1

@Michael Kay said

removing blocked senders and domains and/or adding them as safe ... an error unable to save

If you only need to get an email off your Blocked list, or add to Safe, but can't save changes:

Possible Workaround - Add to Contacts. See the Answer by "Hornblower409 Sep 5 2026" in
https://learn.microsoft.com/en-us/answers/questions/5989552/couldnt-save-changes-when-unblocking-an-email

Answer 2

I believe this is a server-side issue, and it appears to affect only some users.

The most effective way to make the engineering team aware of the problem is to submit feedback directly from Outlook.com.

In Outlook.com, go to Help > Feedback > Report a problem.

Provide as much information as possible. You can also include screenshots or a screen recording showing the issue.

I also recommend selecting "Yes" when asked whether diagnostic logs can be shared. These logs contain diagnostic information and can be very helpful to the engineering team when investigating the problem.

A potential workaround is to refer to this thread and look for Aaron's comment:

https://learn.microsoft.com/en-us/answers/questions/5989552/couldnt-save-changes-when-unblocking-an-email