Copy paste problem in Excel after update KB5002914

Question

Copy paste problem in Excel after update KB5002914

Mitesh Darji 5

Excel Copy & Paste / Clipboard

When I copy one or multiple cells from excel, and then go over to another program on my computer and use the "copy" function again, and then go BACK to excel, and paste in a different cell - the original copy from excel is the one that pastes. It's almost like the second copy function from another program on my computer does not slate clean the clipboard - and almost like the excel has its own clipboard that separates itself from the rest of the computer. If i copy a cell in excel, and then copy other stuff from a different program (non microsoft, microsoft, anything really) I want the original excel copy to CLEAR. This is something new and randomly starting occurring over the past year or so to me and all my colleagues. This problem is most prevalent with Bloomberg for me fyi. Thanks for any help!

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Rayyan Fawad 1,170 Reputation points

2026-09-11T11:01:00.9133333+00:00

Hi,

@Mitesh Darji

Excel retains the copy selection (the moving border) and prefers its clipboard over the Windows clipboard. Bloomberg only aggravates the situation by linking itself to the background memory of Excel. The quickest method would be to use the Esc key in Excel so that you clear the copy selection before opening any other program. You may want to turn off the Office Clipboard pane under the Home tab or disable the Bloomberg add-in under File > Options > Add-ins.
Ruby Nguyen 3,130 Reputation points Independent Advisor

2026-09-11T11:49:44.07+00:00

Good day Mitesh,

Microsoft has confirmed a known issue related to the September 2026 Excel security update. This issue may cause paste operations to fail silently in Excel 2016, Excel 2019, Excel 2021 and Excel 2024, which aligns with the behavior you described where copying appears to succeed but the paste action doesn't complete.

I recommend that your organization's IT administrator monitor this article for the latest updates, as Microsoft is actively investigating the issue and working toward a permanent resolution.

Note: In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support

If permitted within your organization's environment, the current workaround is to roll back to a Windows version prior to the update where the issue was introduced. Detailed instructions can be found here: Go back to the previous version of Windows | Microsoft Support

Alternatively, you may choose to wait for a future Microsoft update, as Microsoft is aware of the issue and may release a fix in an upcoming update. Once a fix becomes available and has been applied, please ensure that both Windows and Office apps are fully updated, then restart Excel and test the copy and paste functionality again.

Also, as many members of the community may not yet be aware of this issue, I hope you find this information helpful. Sharing or highlighting this response can help bring greater visibility to the issue, making it easier for others who are experiencing similar challenges to find relevant information and support.

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

Thank you for your patience and understanding.

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Pankaj Bayati 5 Reputation points

2026-09-11T12:15:30.4866667+00:00

I am also facing the same issue of not functioning copy paste commant and formula dragging since recent update of Microsoft. The Microsoft has to provide solution of this issue on urgent basis. I tried to uninstall office 16 and reinstall it then it worked for one day and next day this issue again surfaced.

This is really serious concern and Microsoft should take cognigance on this issue prominently.
Ruby Nguyen 3,130 Reputation points Independent Advisor

2026-09-13T18:47:32.04+00:00

Hi Pankaj,

Thank you for sharing your concern.

Currently, Microsoft is currently investigating this issue and will publish any updates in the following article: Description of the security update for Excel 2016: September 08, 2026 (KB5002914) | Microsoft Support

As a temporary workaround, I recommend contacting your organization's IT administrator to review the option of rolling back the affected update by following the guidance in: Go back to the previous version of Windows | Microsoft Support

I understand the impact this issue is having on your daily work, and I appreciate your patience while Microsoft works toward a resolution.
Emmanuel Chembo 0 Reputation points

2026-09-14T16:01:01.4366667+00:00

Running Office update resolved the issue in my environment .
Ruby Nguyen 3,130 Reputation points Independent Advisor

2026-09-14T17:39:19.07+00:00

Hi Emmanuel,

Thank you for the confirmation. It's great to know that updating Office resolved the issue. I appreciate you sharing the outcome.
H M 0 Reputation points

2026-09-23T22:05:15.2833333+00:00

Why is this impacting me on my Windows 10 system? Microsoft was supposed to stop pushing updates to my Windows 10 computer and now it is? Should this require me to install Excel 97? I'm sure this will keep all these unnecessary updates from breaking me from doing my work.
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator

2026-09-23T23:43:55.4033333+00:00

@H M

If you have the MSI installation type of Office 2016, see https://support.microsoft.com/en-us/servicing/office/hotfix/excel/5002665 . Click-to-run versions of Office for Windows can be updated via File > Account > Update Options > Update Now. See also the replies from EmilyS_726.

If none of this applies to your situation, please start your own thread. Use the Ask a question option. Good luck.

2 answers

Rayyan Fawad 1,170 Reputation points

2026-09-11T11:01:00.9133333+00:00

Hi,

@Mitesh Darji

Excel retains the copy selection (the moving border) and prefers its clipboard over the Windows clipboard. Bloomberg only aggravates the situation by linking itself to the background memory of Excel. The quickest method would be to use the Esc key in Excel so that you clear the copy selection before opening any other program. You may want to turn off the Office Clipboard pane under the Home tab or disable the Bloomberg add-in under File > Options > Add-ins.
Pankaj Bayati 5 Reputation points

2026-09-11T12:15:30.4866667+00:00

I am also facing the same issue of not functioning copy paste commant and formula dragging since recent update of Microsoft. The Microsoft has to provide solution of this issue on urgent basis. I tried to uninstall office 16 and reinstall it then it worked for one day and next day this issue again surfaced.

This is really serious concern and Microsoft should take cognigance on this issue prominently.
Ruby Nguyen 3,130 Reputation points Independent Advisor

2026-09-13T18:47:32.04+00:00

Hi Pankaj,

Thank you for sharing your concern.

Currently, Microsoft is currently investigating this issue and will publish any updates in the following article: Description of the security update for Excel 2016: September 08, 2026 (KB5002914) | Microsoft Support

As a temporary workaround, I recommend contacting your organization's IT administrator to review the option of rolling back the affected update by following the guidance in: Go back to the previous version of Windows | Microsoft Support

I understand the impact this issue is having on your daily work, and I appreciate your patience while Microsoft works toward a resolution.
Emmanuel Chembo 0 Reputation points

2026-09-14T16:01:01.4366667+00:00

Running Office update resolved the issue in my environment .
Ruby Nguyen 3,130 Reputation points Independent Advisor

2026-09-14T17:39:19.07+00:00

Hi Emmanuel,

Thank you for the confirmation. It's great to know that updating Office resolved the issue. I appreciate you sharing the outcome.
H M 0 Reputation points

2026-09-23T22:05:15.2833333+00:00

Why is this impacting me on my Windows 10 system? Microsoft was supposed to stop pushing updates to my Windows 10 computer and now it is? Should this require me to install Excel 97? I'm sure this will keep all these unnecessary updates from breaking me from doing my work.
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator

2026-09-23T23:43:55.4033333+00:00

@H M

If you have the MSI installation type of Office 2016, see https://support.microsoft.com/en-us/servicing/office/hotfix/excel/5002665 . Click-to-run versions of Office for Windows can be updated via File > Account > Update Options > Update Now. See also the replies from EmilyS_726.

If none of this applies to your situation, please start your own thread. Use the Ask a question option. Good luck.

Answer 1

EmilyS_726 30,795 Volunteer Moderator

This is a known issue due to a recent update. See article https://support.microsoft.com/en-us/servicing/office/hotfix/excel/5002914

For now, two options as workaround.

Please type cmd in the search on the taskbar. Don't press enter key yet. Instead, choose "run as administrator" to launch Command Prompt.

Then run this command (for Office 2016)

"C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Oarpmany.exe" /removereleaseinpatch "{90160000-0012-0000-1000-0000000FF1CE}" "{27882596-A8ED-4382-9C71-6CD2DD19F732}" "1033" "0"

For 2019

"C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.10417.20197

For 2021 and 2024

"C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.20326.20132

The command is to remove the latest update, which is causing this issue.

Or

Use Ctrl+X (cut), then use Ctrl+Z to re-add the data, then use Ctrl+V after that. this can be a workaround.

Fleuch 0 Reputation points

2026-09-22T15:53:53.9666667+00:00

Checking under Excel->Account the installation is Excel 2016 32-bit.

When I run the command line prompt provided above the following response is returned:

""C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Oarpmany.exe"' is not recognized as an internal or external command, operable program or batch file."

Using the security update KB5002665, file excel2016-kb5002914-fullfile-x86-glb.exe, the following message is returned:

"Please wait while detection is being run" followed by "The update is already installed on the system" under window heading "Security Update for Microsoft Excel 2016 (KB5002914) 32-bit"

Sadly the update to KB5002914 has not updated KB5002914 as Excel remains hobbled regarding all copy commands, such as Copy+D.

As the laptop runs using the 64-bit version of Windows 10, file excel2016-kb5002914-fullfile-x64-glb.exe was also run and returned the message "There are no products affected by this package installed on the system".

Hopefully the next update to KB5002914 will return a fully operational; Excel 2016.

Answer 2

EmilyS_726 30,795 Volunteer Moderator

Just to follow up -

Microsoft has released a corrective update.

For Excel 2016, KB5002665, released September 16, 2026, specifically fixes the known KB5002914 issue that caused certain paste operations to fail silently.

https://support.microsoft.com/en-us/servicing/office/hotfix/excel/5002665

One caveat: Microsoft says paste operations may still fail in workbooks containing conditional formatting. So this is a confirmed fix for the original issue, but not yet a complete resolution of every paste failure scenario.

CARMEN ST-CYR 0 Reputation points

2026-09-18T21:54:20.2433333+00:00

I have Excel 2016 and the copy and paste issue was not corrected with the September 16, 2026 update. My workbooks do not contain conditional formatting.