My privacy buttons are greyed out and it wants me to age verify, Im already verified.

UKLAW 0 Reputation points
2026-09-11T20:57:46.43+00:00

Today I was having trouble with a game that required xbox/microsoft age verification to access parts of the game. Which is weird since <PII removed> and I've already verified my account. I go to check microsofts age verification and it says to age verify again and all my privacy options are greyed out. When I click to verify it sends me to a web page saying I'm all set to go. What am I supposed to do. It's whatever that I have to verify again. My account is older than 15 years at this point

Windows for home | Other | Security and privacy
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  1. Carl-L 23,280 Reputation points Microsoft External Staff Moderator
    2026-09-12T09:55:43.71+00:00

    Hello UKLAW,

    Welcome to Microsoft Q&A forum.

    Please understand that our forum is a public platform, and we will modify your question to cover your personal information in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

    Before we proceed, may I have a photo of the situation to check for you? Also, may I know the site where you gone to verify your account?

    I'm waiting for your reply.

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