Access to xbox account

Question

Access to xbox account

owen t 0

Hi, I am having issues logging into my old xbox account I have moved from Ireland to the US and now i cant log in. I have no access to the email linked to it as cant reset the password without phone number which is also gone since i moved to the US. All the ai chat support does is repeatedly send me same links but i simply cannot get access without my old phone number. I need to speak direct or with an agent somehow anyone any help with this. I used a different email and still they said not enough information given

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Answer 1

Chloe-V 13,800 Microsoft External Staff Moderator

Hi @owen t

I’m sorry to hear that you’re having difficulty accessing your old Xbox account after moving and losing access to the linked email address and phone number.

If you submit the account recovery form again, please complete it from a device and location that you previously used with the account, if possible. Provide as much accurate information as you can, such as old passwords, your Xbox gamertag, previous account details, and the hardware ID of an Xbox console that you used frequently.

Help with the Microsoft account recovery form

Alternatively, you can try contacting Microsoft Support by following these steps:

Select Show expanded list of products.
Choose Outlook > Get Home support.
Search for Account Recovery, then select Get Help > Contact Support.
If you cannot access the affected account, sign in with another Microsoft account.
Under Ask our Support Assistant, type Talk to a live chat agent, then select Contact Support.
Select Other Products > Manage Account Security > Chat with a support agent in your web browser.

Please note that Microsoft support agents cannot manually reset your password, change the account’s security information, or bypass the ownership verification process. If two-step verification was enabled and you cannot access any verification method, support cannot override this requirement.

Thank you for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

owen t 0 Reputation points

2026-09-18T13:24:51.1166667+00:00

None of this works. I follow your steps and It will not work. I need an agent why is it so difficult to get in contact these days
Chloe-V 13,800 Reputation points Microsoft External Staff Moderator

2026-09-20T00:25:44.8233333+00:00

Hi @owen t

I’m sorry the previous steps did not work. Could you please let me know which specific step you’re unable to complete and what message or options you see on the screen? If possible, please share a screenshot with any personal information hidden.

This will help us understand where the process is getting stuck and provide more relevant guidance.
Chloe-V 13,800 Reputation points Microsoft External Staff Moderator

2026-09-21T23:25:55.23+00:00

Hi @owen t

Is there any update from you?

If yes, please feel free to let us know.
owen t 0 Reputation points

2026-09-22T16:22:53.0866667+00:00

Hi,

I cant get in contact with anyone its all AI i have no irish number anymore or access to the email im trying to get into
Chloe-V 13,800 Reputation points Microsoft External Staff Moderator

2026-09-22T23:31:12.85+00:00

Hi @owen t

I understand that you no longer have access to the Irish phone number or the email address associated with the affected account.

In this case, when contacting Microsoft Support using the steps I shared above, please sign in with another Microsoft account that you can currently access. The account you use to contact Support does not need to be the affected account.

I hope this helps you get in touch with the support team.