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LeoJohnson-5897 avatar image
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LeoJohnson-5897 asked LuDaiMSFT-0289 commented

Sync Outlook contacts to native Contacts app in Personal Profile on BYOD Android

Hi y'all,

Could you enable syncing of accounts stored in Outlook to the native Contacts apps in the Personal Profile on personal Android devices?

We are using app protecting policies and a mix of COPE, BYOD and MAM.

I did some tests and the in Outlook created contacts are appearing into the native Contacts app in the Work Profile, but not in the Personal Profile.

Does this even suppose to work? Documentation from Microsoft is very unclear about it and I read mixed experiences online.

If yes, what actions do we need to take?

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1 Answer

LuDaiMSFT-0289 avatar image
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LuDaiMSFT-0289 answered LuDaiMSFT-0289 commented

@LeoJohnson-5897 Thanks for posting in our Q&A. From your description, did you mean that you want to sync Outlook contacts to native Contacts app in Personal Profile on Android Enterprise personally owned devices with a work profile device (BYOD)? If there is anything misunderstanding, please correct me.

For this issue, there is no method can make it via intune. For Android BYOD devices, personal data on the device is kept separate from work data and admins don't control personal settings or data. It means that intune couldn't manage settinga or data in Personal Profile.

Thanks for understanding.


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Thanks for letting me know!

What are the alternatives to have some basic functionality like caller ID or names when receiving texts?

Are there any alternatives?

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@LeoJohnson-5897 Honestly, it seems there is no good method will make it. And some people have discussed this issue before, I will share you the link:
https://techcommunity.microsoft.com/t5/microsoft-intune/display-work-contact-caller-id-in-personal-profile-android-amp/m-p/341848

If you are interested in this feature, it is suggested to feedback in the uservoice. It is direct and more efficient.
https://support.microsoft.com/en-us/office/uservoice-pages-430e1a78-e016-472a-a10f-dc2a3df3450a

At the same time, I will try my best to feedback it. However, I couldn't guarantee that I'll get a response.

Thanks for understanding.

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