We can't set up your account right now

Cristian Bernal 0 Reputation points
2026-09-18T04:53:57.6166667+00:00

I receive this message "We can't set up your account right now" when trying to redeem my product key for microsoft 365 personal

Microsoft 365 and Office | Install, redeem, activate | For home | Other
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  1. DaveM121 937.5K Reputation points Independent Advisor
    2026-09-18T05:32:17.5333333+00:00

    Try these two methods to register your Microsoft 365 Personal subscription on your existing Microsoft account.

    Log into this link with your Microsoft account and enter your product key to register your Microsoft 365 Personal subscription on your Microsoft account.

    https://setup.office.com/Home?wa=wsignin1.0

    If that is not successful, log into this link to enter your product key to register your Microsoft 365 Personal subscription on your Microsoft account.

    https://account.microsoft.com/billing/redeem?refd=learn.microsoft.com

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