problem similar glad to have some help

Question

my mom has this issue on windows 11 with the explorer thing but the crashes are every ~5 seconds and she can't fix it this really helps because it's shows the same thing where the drive is spiking 100% often (she only has 1 drive) and me and her are planning to use restore points. questions start here: how did you fix it? did you fix it? if it was fixed was it fine later? that's all i got.

Answer 1

Start up in Safe Mode. If it's stable then you know it's not a problem with the core components, but something added on (possibly malware). You can then try to isolate it (e.g. uninstall software and restart and retest between each one). Doing a repair install may also fix it (if you can get that to start in the current state). If all else fails, backup all data and do a clean Windows install.

Answer 2

Click the power button on your Start menu.

Press the Shift Key and click Restart

Your PC will boot into the Windows Recovery Environment

Please try each option one at a time, then see if Windows will boot to a stable system.

1

If there is an option to uninstall the latest update, that may be the best option.

2

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

3

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to