¿Cómo recuperar una cuenta en la que ya no tengo acceso por el metodo de verificación de dos pasos?

Question

¿Cómo recuperar una cuenta en la que ya no tengo acceso por el metodo de verificación de dos pasos?

Martín Cadavid López 0

Tengo un problema muy grande con otra cuenta de microsoft que poseo. No puedo iniciar sesión porque la cuenta esta vinculada a una verificación de 2 pasos con un número de celular que ya no me pertenece. Puedo acceder a Gmail de manera normal, pero no acceder a mi cuenta de Microsoft y allí tengo comprado Minecraft. ¿Qué puedo hacer en este caso?

Jaqueline Conceicao Baptista 0 Reputation points

2026-09-21T00:35:47.01+00:00

Não to conseguindo entrar na minha conta
Hornblower409 16,820 Reputation points

2026-09-22T22:06:48.7233333+00:00
@Jaqueline Conceicao Baptista said

I can't log into my account.

Start with the Account Sign-In Helper and follow any suggestions it offers.

In a Private/Incognito browser session, open: https://aka.ms/sign-in-helper

Scroll down to "Choose how you normally sign in, then enter your details"

Click "With an email address"

Enter your email address and click [OK]

If you still need help, I would suggest that you start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem and what steps you have already tried to fix it.

This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.

1 answer

Your answer

Jaqueline Conceicao Baptista 0 Reputation points

2026-09-21T00:35:47.01+00:00

Não to conseguindo entrar na minha conta
Hornblower409 16,820 Reputation points

2026-09-22T22:06:48.7233333+00:00

@Jaqueline Conceicao Baptista said

I can't log into my account.

Start with the Account Sign-In Helper and follow any suggestions it offers.

In a Private/Incognito browser session, open: https://aka.ms/sign-in-helper

Scroll down to "Choose how you normally sign in, then enter your details"

Click "With an email address"

Enter your email address and click [OK]

If you still need help, I would suggest that you start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem and what steps you have already tried to fix it.

This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.

Answer 1

@Martín Cadavid López said

I can't log in because the account is linked to two-step verification with a phone number that no longer belongs to me.

If the Account Sign-In Helper says there are no problems with your Account (i.e. It's not locked)

In a Private/Incognito browser session, open: https://aka.ms/sign-in-helper
Scroll down to "Choose how you normally sign in, then enter your details"
Click "With an email address"
Enter your email address and click [OK]

If you can complete one verification step for your account (e.g. password), and the account is not flagged for "unusual activity", you might be able to go for an Account Security Reset. You can try this when you can't access a second verification method or you can't use Account Recovery because your account has Two-step Verification (2FA, MFA).

This will put your account in a 30 day "Pending Request" state. You will have limited access to the account during this period or no access at all if the account has Two-step Verification enabled.

See the Answer by "Hornblower409 Jun 25 2026" in
https://learn.microsoft.com/en-us/answers/questions/5920985/how-to-fix-we-will-send-a-verification-code-to-(mo