How to fix deleted subscription

Question

How to fix deleted subscription

Navnit Saurabh 0

I have not deleted anything but when i am paying getting below msg " This subscription has been deleted. If this subscription still has an outstanding balance, you must use the original payment method to settle it. If that method is no longer available, please contact support to make a one-time payment."

How to make this active again

Mohammad Saif 5 Reputation points Microsoft External Staff Moderator

2026-09-21T15:55:23.8166667+00:00
Hello Navnit Saurabh,

Thank you for posting your query on Microsoft Q&A platform.

Please raise a Billing Support request.

Here are the steps you can follow to create support requests Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Click on Create a Support Request.

On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.

Do not click on refund request button or any suggested articles instead click on the Create support request on top of the panel.

Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.

Do not click on refund request button or any recommendation solution/article, instead click on the Return to support request then click Next.

Fill all the required information and provide a clear description of your issue and click Next.

Review and create as submit the support request.

You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details:
How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. Thanks.

Regards,
Mohammad Saif

2 answers

Your answer

Mohammad Saif 5 Reputation points Microsoft External Staff Moderator

2026-09-21T15:55:23.8166667+00:00

Hello Navnit Saurabh,

Thank you for posting your query on Microsoft Q&A platform.

Please raise a Billing Support request.

Here are the steps you can follow to create support requests Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Click on Create a Support Request.

On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.

Do not click on refund request button or any suggested articles instead click on the Create support request on top of the panel.

Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.

Do not click on refund request button or any recommendation solution/article, instead click on the Return to support request then click Next.

Fill all the required information and provide a clear description of your issue and click Next.

Review and create as submit the support request.

You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details:
How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. Thanks.

Regards,
Mohammad Saif

Answer 1

kagiyama yutaka 5,575

I think a subscription already marked as Deleted cannot be reactivated, and any remaining balance is settled through Cost Management and Billing → Help and support as a one‑time payment. Clearing the balance does not restore the subscription and only closes the billing profile.

0 comments

Answer 2

If this is an Azure subscription, a deleted subscription can only be reactivated if it was canceled and the account still allows reactivation.

Sign in to the Azure portal.
Go to Subscriptions.
Select the affected subscription.
If Reactivate is available, select it.

If the message says the subscription has been deleted and there is an outstanding balance, the balance must be settled first. For past-due Azure subscriptions:

If a banner appears saying the subscription will be disabled or is disabled because payment wasn’t received, select the banner to go to Settle Balance.
If the original payment method is no longer available, contact Azure Support to make a one-time payment.
After the balance is paid, reactivation can take up to 24 hours.

If the subscription was already deleted and charges are still involved, check these areas in Azure portal:

Cost Management + Billing > Billing accounts > Invoices to confirm which billing account is generating the charge.
Subscriptions to verify whether the subscription is actually Disabled, Deleted, or still Active/Past due.
Cost Management + Billing > Switch Directory to check for subscriptions in another directory.
Marketplace > Manage > Your Marketplace purchases for active Marketplace or SaaS charges.
Check whether any Reservations or Savings Plans are still active.

If the subscription does not show a Reactivate option, or the original payment method cannot be used, create a billing support request in Azure Support. Billing support is free.