I can't register new credit/debit card on my account

Question

Please help me I can't register new credit card on my account

Regrads

Avram Adizes

******@me.com

Answer 1

Avram, when you tried to registered a new credit card, did it give you any specific error, if so, what does it say?

Without know what the exact error says, I am afraid I can only provide you a few typical causes -

1. Do you currently have an existing subscription that was originally purchased in a different country, or via third party retailer? If so, you will need to let this expire, then update your profile's country to match the credit card billing address's country, and sign up again, vs. renewing.
2. If you do not have an existing subscription, then check your profile's country https://account.live.com > Your info, make sure it is matching the credit card's billing address country.

If everything looks good and the above scenario doesn't apply to you, you need to contact support.

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

You can reference this detail step by step instruction with screenshots I posted in this thread: https://learn.microsoft.com/en-us/answers/c/2714817