I purchased MS office 2024 and want a refund

Question

My microsoft office 2019 stopped working. I went and purchased MS 2024. When I logged into my MS account, I found that I already had subscription to MS 365. I have been trying for 2 hours to figure out how to get a refund, only to go round and round in circles on microsoft website. How do I get a refund? I tried calling but was sent to an online platform where I interacted with an AI agent that sent me to a subscription for $90 per month

Answer 1

Hi, I'm Bernard. I'm happy to help!

To request or get a refund, kindly follow the steps below:

Go to: https://account.microsoft.com/services

Look for the Microsoft 365 subscription you have.

Click Manage > select Cancel, then follow the prompts to refund the subscription.

Note: If there is no option for a refund, you may reach Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit Enter.

Scroll down to the bottom and select the blue button "Contact Support"