When is 365 and CoPilot going to actually work?

Question

When is Copilot ever going to actually work? sync with all accounts across pc and phone? or allow actual add-ins? I know my payments clear each month he's not working. I keep calling, I'm told wait longer, ya, I'm not going do that no more.

Answer 1

Welcome Tonya Anderson,

Thanks for reaching out to Microsoft Q&A Forum. I understand that Copilot is not working as expected across your devices and that you are also seeing add-in loading issues in Microsoft 365 apps despite having an active subscription.

To narrow this down:

• Which Microsoft 365 subscription and Copilot license are you currently using?
• Are you signed in to Copilot and Microsoft 365 with the same Microsoft account on both the PC and the phone?

In the meantime, you can try these steps:

Step 1: Verify account consistency

• Open Copilot on both devices.
• Confirm the same Microsoft account is signed in everywhere.

Step 2: Check Microsoft 365 activation

• Open any Office app.
• Go to File > Account.
• Confirm the subscription shows as active.

Step 3: Update Microsoft 365

• Open any Office app.
• Go to File > Account > Update Options > Update Now.

Step 4: Investigate the add-in error

• In Excel, select File > Options > Add-ins.
• Review any disabled or failed add-ins.
• Re-enable them if available.

Step 5: Sign out and back in

• Sign out of all Microsoft 365 apps.
• Restart the device.
• Sign back in and test Copilot again.

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