Authenticatiin app

Question

I took one drive business plan and added account in authentication app. But accidently it is removed. Now I cannot able to login to my account at all. Please help

Answer 1

Hi Manoj Rajan,

I hope you remember the email address that you used when purchasing your OneDrive Business plan.

If you do, please follow the steps below:

1. Open the Microsoft Authenticator app.
2. Click the "+" (Add Account) icon in the top-right corner.
3. Select the appropriate account type (Work or School Account or Personal Account).
4. Enter your email address and password.

If it is a personal account, your account should be added successfully.

If it is a work account, you will need to contact your company's IT team or Office 365 administrator. They can reset your Microsoft Authenticator registration and help you re-register your device.

Please let me know if you need any assistance with the process.