SAP4 Verifier Issue – Unable to Access @bshg.com

Question

Hello,

We are currently experiencing an issue with the Verifier in SAP4, and we are unable to connect to @bshg.com in order to register the invoices.

Could you please check the issue and let us know how we can resolve it?

Thank you in advance for your support.

Best regards,

Answer 1

Dear @Giannopoulos Dimitrios,

I hope you’re having a good day. 

Based on the information provided, it is difficult to determine whether the issue originates from Microsoft 365 or from the SAP4 Verifier integration itself, as no specific error message or failure details were included.

Could you please provide the exact error message or a screenshot of the error that appears when SAP4 Verifier attempts to connect to the mailbox? It would also be helpful to confirm whether the affected mailbox can be accessed successfully through Outlook or Outlook on the web.

Since SAP4 Verifier is a third-party application, the issue could be related to the application's configuration, authentication method, mailbox permissions, or the integration between SAP and Microsoft 365 rather than the mailbox service itself.

I would also recommend contacting your SAP4 Verifier/SAP support team and asking them to review the application logs and mailbox connection configuration. They will typically have access to the integration logs needed to determine why the connection attempt is failing.

Any additional details, such as the error message and how SAP is configured to connect to the mailbox, would help the community better understand the issue and provide more specific guidance. 

Warm regards,