Unable to launch my DP-600 exam

Question

Hello, I am taking the Microsoft DP-600 certification exam today through Pearson VUE OnVUE from Nigeria.

I successfully completed the OnVUE system test, including the required technical checks, and proceeded with my exam check-in. However, just when I was about to start the exam, I received this error:

“Hmm… something’s wrong. Unfortunately, an error has caused your exam to close.”

The exam was closed before I was able to start or answer any questions.

I need urgent assistance because my exam appointment is for today. Please help me determine what happened and advise whether my exam can be reopened or rescheduled without losing my exam attempt or requiring me to pay another fee.

I have screenshots of the error and can provide my appointment details, exam information, and any other information required.

Thank you.

Answer 1

This is a community forum not support, contact Pearson Vue, the exam provider, https://www.pearsonvue.com/us/en/microsoft.html#customer-service, for issues when taking an exam