Is this a glitch or do I have to download the app?

Question

Is this a glitch or do I have to download the app?

meeping247 0

Hello, so right after I log into Microsoft Copilot (in incognito mode) in my browser. It immediately jumps to a page on the app store where I can download the app. And I cannot download the app for personal reasons, so I want to continue using it in my browser. But no matter in desktop view or mobile view it keeps pushing me to the page to download the app. Is this a glitch or something else? Explanation wanted,

0 comments

1 answer

Your answer

Answer 1

Emma1-N 13,780 Microsoft External Staff Moderator

Welcome meeping247,

Thank you for reaching out. Based on your description, this is not expected behavior. Microsoft Copilot can normally be used directly in a supported web browser without requiring the mobile app.

To help narrow down the cause, could you please confirm:

Which browser are you using (Microsoft Edge, Chrome, Firefox, Safari, etc.)?
Does the same behavior occur in a normal (non‑Incognito/Private) browser window?
Are you accessing Copilot through the website https://copilot.microsoft.com or a different link?

As a quick test, please try opening Copilot in a regular browser window and clear the site's cookies and cached data for Copilot before signing in again.

Looking for your update.

meeping247 0 Reputation points

2026-09-24T13:38:51.09+00:00

I'm using the Amazon Silk Browser, on a Fire Tablet 10.

Yes it does, on both normal browser window and an incognito/private window.

I'm accessing copilot through the website.

It doesn't let me use it in a normal tag without signing in.
Emma1-N 13,780 Reputation points Microsoft External Staff Moderator

2026-09-25T07:15:36.9033333+00:00

Hello meeping247m

Thank you for coming back.

As a next step, could you try accessing Copilot from a different browser, if available on your device, or from another device such as a Windows PC, Mac, Android phone, or iPhone using Chrome, Edge, or Safari? This will help determine whether the behavior is specific to Silk Browser.

Also, when you sign in and are redirected to the app download page, do you see any option such as "Continue in browser", "Use web version", or a similar link on that page? If so, please let me know.
meeping247 0 Reputation points

2026-09-26T03:28:33.6333333+00:00

Unfortunately, I don't have a way to go on a different browser and try it. But it worked on Silk Browser since this started to happenWhen I sign in and get directed to downloading the app, I do not see any options such as those.
Emma1-N 13,780 Reputation points Microsoft External Staff Moderator

2026-09-29T00:07:57.5066667+00:00

Hello meeping247,

As a final test, try clearing Silk Browser cookies and cache, then restart the Fire Tablet and sign in again at Copilot. If the behavior persists, the issue is likely related to how Copilot currently handles Amazon Silk Browser on Fire tablets.

At that point, I recommend contacting Microsoft Support, as there are no additional browser-side troubleshooting steps available.