My rewards account was suspended and rewards account is not contacting me

Question

Hello Microsoft Rewards Support Team,

I am following up again regarding support request [--PII REMOVED--].

I previously provided additional information explaining my situation, but I have not received a further response. I understand that support may be experiencing a high volume of requests, but I would sincerely appreciate an update on my case.

I am specifically requesting a manual review of my suspension. I have never used a VPN, proxy, bot, script, macro, or any automated method to earn Microsoft Rewards points. My current account is my only personal Rewards account. The previous account I mentioned belonged to my brother.

My account was suspended shortly after I attempted to redeem a League of Legends gift card that had returned to stock. The order initially showed as processing, and I subsequently received an email indicating that the order had failed.

Please could you escalate or review case [--PII REMOVED--] and let me know the specific reason for the suspension? If there is any verification or additional information required from me, I am ready to provide it.

I would also appreciate a review of the failed League of Legends redemption and whether my account and points can be restored.

Thank you for your time. I would be grateful for an update on my existing case rather than opening a new case.

Kind regards

Answer 1

Hi Muhammad Hassaan,

Please note that our Microsoft Q&A forum is a public platform, and we will modify your response/ question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Thank you for reaching out, and I’m sorry to hear about the situation with your Microsoft Rewards account.

Unfortunately, this is not something that the Microsoft Community can investigate or resolve. Account suspensions, eligibility reviews, and decisions regarding Rewards accounts are handled exclusively by the Microsoft Rewards Support team.

I understand that you already have an active support case and are waiting for a response. While I realize this is probably not the answer you were hoping for, community moderators and support agents participating in the forums do not have access to Rewards account records, cannot view the status of your case, and cannot bypass or overturn a suspension decision.

Since you already have an existing case open, I recommend continuing to work through that support request and allowing the Rewards Support team additional time to complete their review. Submitting multiple requests for the same issue may not expedite the process.

I can appreciate how frustrating this must be, especially if you believe the suspension was triggered following a redemption attempt and you have already provided the requested information. At this point, the Rewards Support team is the only group that can review the account, provide details regarding the suspension, and determine whether any further action can be taken.

Thank you for your patience and understanding, and I sincerely hope you receive an update from the Rewards Support team soon.