I tried to check-in my exam but oneVue screen was freeze

Kanishka Tyagi 0 Reputation points
2026-09-24T12:55:18.0366667+00:00

HI Team

I was trying checkin for my exam but one screen was freezed and it didnt move after that , couldnt resecdule also.

Please reschedule my exam as I tried but OneVue was freezed

Thanks Kanishka Tyagi

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  1. Julian Sharp 45,771 Reputation points
    2026-09-24T14:58:38.4633333+00:00

    This is a community forum not support, contact Pearson Vue, the exam provider, https://www.pearsonvue.com/us/en/microsoft.html#customer-service, for issues when taking an exam

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  2. AI answer

    2026-09-24T12:55:32.5366667+00:00

    For an OnVUE check-in freeze, the supported path is:

    1. Contact Pearson VUE support for issues that occur while taking or launching the exam.
    2. If a case has already been opened with Pearson VUE, wait for their investigation to complete.
    3. If rescheduling is available in the appointment window, reschedule or cancel through the Learn profile:
      • Sign in to the Learn profile.
      • Open Profile from the avatar menu.
      • Go to Credentials > Certifications.
      • Find the exam appointment and select Cancel or Reschedule.
      • Complete the change on the exam delivery provider site.
    4. For future online exams, before launch:
      • Run the OnVUE system test again on the same device and network.
      • Log on as an administrator and stop background processes.
      • Turn off browser pop-up blockers.
      • Check in from 30 minutes before up to 15 minutes after the appointment time.
    5. If the Learn profile or certification area cannot be accessed, open a case with Credentials support.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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