Cancel PC Game Pass subscription

Question

I need to cancel and request a refund for a PC Game Pass 1 Month subscription that is not showing up under "My Subscriptions" but is being billed every month.

Answer 1

Hello, good day and I am here to help you out. Sorry to know on what happened for this PC Game pass subscription charge that is tagged against your account.

If there is no other order or subscription that is present on your account this means that the payment method or the card that you are using got caught somewhere from the last time that you have used it and this has caused an unauthorized charge and in this case it is best to reach out to the bank to block and replace your card to avoid additional or future unwanted charge/s. It is also a good measure to temporarily lock it from the bank's website or the bank's mobile app as soon as possible and request for a refund from the bank from the fraudulent charge that happened.

Answer 2

If the subscription is not showing under Services & subscriptions, the charge may be tied to a different Microsoft account or an unrecognized billing charge.

1. Go to Services & subscriptions and sign in with every Microsoft account that might have been used for the purchase: https://account.microsoft.com/services
2. Check whether PC Game Pass appears there.
   • If it appears, select Manage > Cancel or Turn off recurring billing.
   • If Turn on recurring billing is shown instead of Manage, the subscription is already set to expire and no further cancellation is needed.
3. If the subscription does not appear, investigate the charge from the Manage your payments page of the Microsoft account dashboard: https://go.microsoft.com/fwlink/?linkid=2246882
4. Also check Order history for each Microsoft account to identify the billed product and refund status: https://account.microsoft.com/billing/orders
5. If the subscription is found and eligible for a refund, cancel it first. Refund eligibility is checked as part of cancellation, and not all cancellations result in a refund.
6. If a refund was issued, the refund status appears in Order history. If the refund shows as issued but the money has not reached the payment provider yet, wait a few days for bank processing.
7. If the charge continues after cancellation, one documented reason is cancelling too close to the billing date. Cancellations must be made more than 2 days before the billing date.
8. If the charge still cannot be matched to any account or the subscription cannot be cancelled, use Contact Support and select Get Help, then Contact Support.

Important details:

• If the subscription was purchased through Google Play or the Apple App Store, cancellation and refund must be requested through that store’s support.
• If the charge is unrecognized, use the billing investigation flow rather than only checking subscriptions.

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References:

• How to get a refund on a Microsoft subscription
• Cancel your Microsoft subscription
• Unable to cancel your Microsoft subscription
• Check the status of your Microsoft Store return or refund