Why was I billed again for Microsoft Office 365 which I cancelled when I already paid for renewal

Question

I renewed my 365-office home subscription on 9/21/26 for 119.99 for 15 months order # 20000751245. Microsoft charged me today again for 139.99 for one year renewal which I cancelled. Why am I being billed again when I just paid for it on 9/21/26

Answer 1

Hi @Deborah Stokes

This one is a common trap, and the good news is the second charge is refundable. Here's what happened and how to fix it:

1. The 15-month purchase on 9/21 added time to your subscription, but it doesn't switch off the existing auto-renewal. If the cancellation didn't fully complete (Microsoft asks you to confirm twice), recurring billing stayed on and the old renewal date came around and charged you $139.99 for another 12 months.
2. Go to https://account.microsoft.com/services and open your Microsoft 365 subscription. Check the expiry date. If it's about 27 months out, both purchases landed on the same account, which is what we want.
3. Get the $139.99 back. On the same page click Manage > Cancel subscription. Because that renewal was charged today, well within the 30 day window, the flow offers a refund for the renewal period. Take it. It removes only the extra 12 months, your prepaid 15 months stay.
4. Then, on the subscription, turn off Recurring billing so this doesn't happen again when the 15 months end. You can always renew manually later.
5. If the refund option doesn't show, go to https://support.microsoft.com/contactus, choose Microsoft 365 billing, and pick chat. Have both order numbers ready. Nobody on this forum can process refunds, that team can.

One check worth doing: if the 15-month deal came from a retailer like Amazon or Costco, make sure you redeemed the key on the same Microsoft account that's being charged. If it went on a different account, that's a separate fix, so reply if that's the case.

If this helped, please click Accept Answer so others caught by the same double charge can find it.

Reference: https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Answer 2

Hi ,

I'm Dyari. Thanks for reaching out.

Please go to your account's Services and Subscription page here:

https://account.microsoft.com/services?

Ensure you have only one subscription, which is Microsoft 365 Home.

You can use the troubleshooter to help you understand why you have been charged.

https://support.microsoft.com/en-us/accounts-billing/how-to-investigate-a-billing-charge-from-microsoft

After that, request a refund if the money was deducted from your account.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

If you still need more help regarding a refund, contact Microsoft Support:

https://support.microsoft.com/en-us

Select the product > Get Home Support > Type billing > Sign in to Contact Support > Select the product and then click Chat with support agent in web browser.