Appeal for Exam Revocation Due to Sudden Infrastructure Failure - Case #42661378

Question

Hello Support Team,

I am writing to formally appeal the revocation of my recent examination (Pearson VUE Case #42661378).

During my online examination, my hostel experienced a sudden and unexpected power outage, which caused both the electricity and Wi-Fi connection to be unavailable. In an attempt to save my active examination session and restore the internet connection, I used my mobile phone only to activate my personal hotspot.

Unfortunately, my examination was revoked by the Pearson VUE proctor due to the mobile phone policy. I completely understand and respect Pearson VUE's examination security policies. However, in this situation, my intention was only to restore the internet connection after the unexpected power outage. I did not use my phone for any unfair assistance or examination-related activity.

As this was an unforeseen infrastructure failure beyond my control, I kindly request the Exam Sponsor to consider my circumstances and grant me a one-time goodwill exception, either by reinstating my exam eligibility or by providing a replacement voucher so that I can retake the examination.

I sincerely request you to review my case and consider the circumstances before making a final decision.

Thank you for your time, understanding, and consideration.

Kind regards,

Mugu Madhulika

Pearson VUE Case #: 42661378

Answer 1

This is a public forum, not support.

Support:

https://learn.microsoft.com/en-us/credentials/support/help

Credentials Support