i cant get emails on my new phone

Question

i can get emails on my laptop but not on my new iphone

Answer 1

To get email (presumably via Outlook) on your phone, install the Outlook app on your phone and sign in to the app with the same username and password that you used with Outlook on your laptop.

Answer 2

Hi Val,

Please answer the following questions:

1. Who is the email provider of the account?
2. Did you make any changes to the account?

I look forward to hearing from you to get the results of the troubleshooting.

Answer 3

If email works on the laptop but not on the new iPhone, this is usually a phone sync or account setup issue.

Try these steps in order:

1. Confirm the mailbox is working
   • Sign in to Outlook.com on the laptop.
   • If new mail appears there, the mailbox is fine and the issue is on the iPhone.
2. If using the Outlook app on iPhone
   • Open Outlook.
   • Go to Settings > select the account that is not syncing > Reset Account.
   • Check whether new mail starts syncing.
   • If it still does not work, go to Settings > select the account > Delete Account > Delete From This Device.
   • Then add the account again.
3. Remove the old mobile sync partnership
   • In Outlook.com, go to Settings > General > Mobile devices.
   • Select the iPhone or old device partnership and delete it.
   • Select Save.
   • Power off the iPhone completely, restart it, and sync again.
4. If using the iPhone Mail app instead of Outlook
   • Open Settings on iPhone.
   • Go to Mail > Accounts.
   • Tap the Outlook account.
   • Tap Account Settings or the Password field.
   • Enter the correct or updated password.
   • Tap Done.
   • Open Mail and check whether messages now sync.
5. Check for account issues that block mail
   • If the password was changed recently, update it on the iPhone.
   • If the account is temporarily blocked because of unusual sign-in activity, it must be unblocked before mail will sync.
6. Check storage
   • If Microsoft cloud storage is full, email cannot be sent or received.

If the iPhone account was added as IMAP or POP, that can cause sync problems for calendar and contacts, and Outlook recommends using Exchange/Exchange ActiveSync for full syncing.

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References:

• Can't send or receive email in Outlook.com
• Fix email sync issues by removing a device from your Outlook mailbox
• Can't sync calendar and contacts with my phone or tablet
• iOS & iPadOS users may experience issues accessing their Outlook and Hotmail accounts from the iOS/iPadOS default Mail app
• Troubleshoot Outlook mobile issues