I am not able to connect my laptop through wifi even after multiple time installing and uninstalling new update and along with wifi, bluetooth is also not working and now when i play any audio or video the video and audio play but the speaker don't work.

Vivek Yadav 0 Reputation points
2026-09-25T13:54:05.9866667+00:00

I am not able to connect my laptop through wifi even after multiple time installing and uninstalling new update and along with wifi, bluetooth is also not working and now when i play any audio or video the video and audio play but the speaker don't work. i am not able to figure out what is actually happening and i am totally frustated and disapointed with the service even the troubleshoot is not resolving this issue

Windows for home | Windows 11 | Devices and drivers
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  1. AI answer

    2026-09-25T13:54:30.3+00:00

    Since Bluetooth is also failing and the troubleshooter did not help, start with the Windows Bluetooth recovery steps that also address driver and device-state problems.

    1. Make sure Bluetooth is turned on.
      • Go to Start > Settings > Bluetooth & devices.
      • Turn Bluetooth off, wait 10 seconds, then turn it back on.
    2. Run the Bluetooth troubleshooter.
      • In Windows 11: Start > Settings > System > Troubleshoot > Other troubleshooters > Bluetooth > Run.
    3. Check for Windows updates.
      • Go to Start > Settings > Windows Update.
      • Select Check for updates and install everything available.
      • Restart the PC.
    4. Update the Bluetooth driver in Device Manager.
      • Select Start, type Device Manager, and open it.
      • Expand Bluetooth.
      • Right-click the Bluetooth adapter and select Update driver.
      • Select Search automatically for drivers.
      • Restart after the update.
    5. If the update does not help, reinstall the Bluetooth adapter.
      • Open Device Manager.
      • Expand Bluetooth.
      • Right-click the Bluetooth adapter and select Uninstall device.
      • Restart the PC.
      • Windows should reinstall the driver automatically.
      • If it does not, in Device Manager select Action > Scan for hardware changes.
    6. If Bluetooth still fails, install the latest Bluetooth driver from the laptop manufacturer.
      • Go to the PC manufacturer’s support site.
      • Search by the laptop model number.
      • Download and install the latest Bluetooth driver for Windows 11.
      • Restart the PC.
    7. If Bluetooth devices appear but do not connect, remove and add them again.
      • Go to Start > Settings > Bluetooth & devices.
      • Select the device and remove it.
      • Select Add device > Bluetooth and pair it again.
    8. Check the Bluetooth device battery if using wireless audio devices.
      • Charge the device fully.
      • Turn it off and back on.
      • Try pairing again.
    9. If Bluetooth worked before a recent update, roll back the Bluetooth driver.
      • Open Device Manager.
      • Expand Bluetooth.
      • Right-click the Bluetooth adapter > Properties.
      • Open the Driver tab.
      • Select Roll Back Driver if available.

    The context only provides supported troubleshooting for Bluetooth. It does not provide verified steps for the Wi‑Fi failure or the built-in speaker no-audio issue in this scenario.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. David-M 127.6K Reputation points Independent Advisor
    2026-09-25T14:30:30.2133333+00:00

    Hi. I'm David, and I'm happy to help you.

    Can you tell me which update you tried to install and uninstall multiple times?

    Was it KB5129195? This update has a known issue related to audio.

    Microsoft released an update that mitigates the issue, but without Wi-Fi, it won't be suggested. So, I think it's a good idea to resolve the Wi-Fi issue first.

    Regarding the Wi-Fi, please check the following:

    1. Press "Windows + X" and select "Device Manager";
    2. Click on the "View" menu and select "Show hidden devices";
    3. Expand "Network adapters";
    4. If the Wi-Fi adapter is listed, right-click and select "Properties". Check for an error in "Device Status". If you see an error under Device Status, please share a screenshot.
    • If you can't identify your PC's Wi-Fi adapter, share a screenshot of the network adapters.
    • Use the shortcut "Windows + Shift + S" to use the screenshot tool. Or take a picture of the screen using a camera or smartphone and share it.

    Also, share a screenshot of your system information.

    • Press "Windows + R", type msinfo32 and press Enter.

    Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool. Or take a picture of the screen using a camera or smartphone and share it.

    Looking forward to your reply.

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