AI Credits Not Reset for Microsoft 365 Personal

Question

Hello Microsoft Support, I am using Microsoft 365 Personal and my Copilot AI credits were fully consumed on August 30. According to Microsoft’s documentation, AI credits should reset at the beginning of each calendar month, but my credits did not reset on September 1. Today is September 14 and Copilot still shows “You’re out of credits this month.”

I only use one Microsoft account, and I am signed in with the correct subscription owner account. Could you please check my account and restore my monthly AI credits?

Thank you very much.

Answer 1

Account-specific credit restoration cannot be performed here.

Supported next steps:

1. Verify the subscription and owner account.
   • Sign in to the Microsoft account dashboard at Microsoft account dashboard.
   • Confirm the account shows an active Microsoft 365 Personal subscription.
   • Copilot in Microsoft 365 desktop apps is available only to the subscription owner.
2. Check the AI credit balance in the subscription area.
   • In the Microsoft account services/subscription area, locate the subscription and check the AI credit balance if shown.
3. In a Microsoft 365 app, refresh the license.
   • In Word, go to File > Account.
   • Use Update License.
   • Close and reopen the Microsoft 365 apps, then test Copilot again.
4. If the account is the owner and credits still have not refreshed, contact Microsoft Support to have the Copilot entitlement and AI-credit status checked on the account.
   • Use contact support.

Relevant product facts:

• Microsoft 365 Personal includes Copilot AI benefits, and those benefits are only for the subscription owner.
• Usage limits can vary by feature and entry point.
• If Copilot is missing or unavailable in apps despite eligibility, age requirements can also block AI features in some regions.

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References:

• What Copilot license do I have
• Frequently asked questions about Copilot in Microsoft 365 subscriptions
• AI credits and limits for Microsoft 365 subscriptions
• Co-pilot issues - Microsoft Q&A "I am a Microsoft 365 Family subscriber in India. I am getting 'Copilot isn't included with your account' and 'You're out of credits this month' messages. Please help resolve this."
• Copilot usage - Microsoft Q&A Not happy with copilot, i have a prem membership, I write in word and now it says I'm out of credits, that seems wrong. how many credits do I get and how come the usage isn't shown in my work. it just stopped in the middle of a chapter maybe copilot isn't the AI program for me
• Rewrite your messages with Copilot in Microsoft Teams

Answer 2

Hello Microsoft Support,

I am writing to request assistance with an issue related to my Microsoft 365 Personal subscription.

My Copilot AI credits were fully consumed on August 30, and according to Microsoft’s documentation, AI credits should reset at the beginning of each calendar month. However, my credits did not reset on September 1. I followed all recommended steps, including updating my apps and confirming my subscription status, but the credits still have not been restored.

I only use one Microsoft account, and I am signed in with the correct subscription owner account. Copilot continues to display the message: "You’re out of credits this month," even though we are already in a new billing cycle.

Could you please check my account and help restore my monthly AI credits? I would appreciate your assistance in resolving this issue.

Thank you very much.

Best regards, Ngọc