I can send email from a my hotmail address but emails sent to me do not arrive

Question

I had some intrusion about a week ago and I changed my password, but still email does not arrive. How can I fix this?

Answer 1

@Colin Gregory said

I had some intrusion about a week ago and I changed my password, but still email does not arrive. How can I fix this?

If your account got hacked, the hackers could have left some settings that are interfering with your new mail.

For a good check-list of what to look for, See the Answer by "EmilyS726 Sep 6 2026" in
https://learn.microsoft.com/en-us/answers/questions/5996031/emails-being-sent-to-bitcoin-type-site

Answer 2

Since the password was changed after the intrusion, the most useful checks are the mailbox settings and account security state:

1. Check Junk Email and the Junk Email settings. Messages may be getting filtered there. If a message is incorrectly marked as junk, move it back to Inbox with Mark as not junk.
2. Check whether email forwarding is enabled and turn it off if it should not be active.
3. Check whether there are email rules that move, delete, or hide incoming mail.
4. In Outlook.com, make sure messages are not just sorted or filtered in a way that hides them:
   • Check the Other tab
   • Select Filter > Sort > Date to restore chronological order
5. If the account was compromised, review account security and complete the recovery steps:
   • Run a full antivirus scan on the PC first
   • Then change or reset the password again if needed
   • Review account settings such as connected accounts, forwarding, and automatic replies
6. If the account can send mail but still does not receive new mail after those checks, use the Microsoft account sign-in helper or Outlook.com support paths for account review.

If cloud storage is full, Outlook.com cannot send or receive email, so also check mailbox storage usage.

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References:

• Can't send or receive email in Outlook.com
• How to recover a hacked or compromised Microsoft account