$9.99 per month for what?

patty barnhorn 0 Reputation points
2026-09-26T23:39:29.5933333+00:00

I am paying for the past 13 months 9.99 and I do not use the microsoft support. I need to remove this. How?

I am not interested in your AI stuff. Please assist me in solving this problem.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. SD - IA 180.7K Reputation points Independent Advisor
    2026-09-27T00:26:05.14+00:00

    Hi,

    9.99 might be Microsoft Office but I ain't sure. Could you let me know if you can see any subscription at https://account.microsoft.com at services page ?

    I am eager to hear back from you to find a solution.

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  2. AI answer

    2026-09-26T23:39:43.03+00:00

    A $9.99 monthly charge is typically a Microsoft 365 Personal subscription. It is a paid subscription, not Microsoft support.

    To find it and stop future charges:

    1. Go to Services & subscriptions and sign in with the Microsoft account used for the purchase.
    2. Look for Microsoft 365 Personal or any active subscription.
    3. Select Manage > Cancel subscription or Turn off recurring billing.
    4. Follow the prompts to confirm.

    If nothing appears there, check these common causes:

    1. Wrong Microsoft account: sign in with any other personal Microsoft accounts that may have been used.
    2. Purchased through a third party: if the subscription was bought through Amazon, Best Buy, Harvey Norman, Google Play, or Apple App Store, cancellation must be done with that seller.
    3. Recurring billing already off: if the page shows Turn on recurring billing, the subscription is already set to expire on the shown date and no further cancellation is needed.
    4. Overdue balance: if money is still owed or the payment card has expired, the overdue amount must be paid before cancellation is available.

    If the charge continues after canceling, one documented reason is canceling too close to the billing date. Cancellation must be made more than 2 days before the billing date.

    If the charge is unfamiliar, use Manage your payments to investigate it from the Microsoft account dashboard.

    If the subscription is no longer needed after cancellation, the payment method can also be removed:

    1. Sign in to the Payment options page.
    2. Find the card or payment method.
    3. Select Remove and confirm.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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