Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Azure Portal account/subscription broken
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Jorrit-0799
0
Reputation points
I'm not able to access Azure Portal any more after I have removed my Subscription. I'm trying to login with my personal account but that fails. It keeps asking me to enter a code from my authenticator. But I'm not receiving any requests on my Authenticator App. I'm still able to login to dev.azure.com but I'm not able to login to portal.azure.com. I'm trying to contact support but I have to enter a ticket via the Azure Portal on which I cannot login. Can anybody help me? Azure portal reports the error below.
Because it is a personal account there is nobody else who can login or add a new user.
{
"sessionId": "3373da136ad64ac68bc4deaf0d324abe",
"errors": [
{
"errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'hidden'(Microsoft_Azure_Signup) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: dabaf33c-b814-4458-8d53-91e002c33400 Correlation ID: 8b68d3c6-52ac-4cb7-9442-d3b46b9e8ce6 Timestamp: 2026-09-27 08:41:12Z",
"clientId": "hidden",
"scopes": [
"https://signup.azure.com//.default"
]
}
]
}
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Nathan Roberts (SN) 13,961 Reputation points Student Ambassador Volunteer Moderator2026-09-27T13:36:45.58+00:00 Hey there, Jorrit-0799
Please can you tell me what you did to remove the Azure subscription from your tenant?
This will help the community understand what has happened to your tenant and account.
Thanks,
Nathan -
Jorrit-0799 0 Reputation points
2026-09-28T05:37:46.81+00:00 I believe I used the option on the subscription overview to remove a subscription. Nothing fancy. But it has been some time ago.
But thinking back at it, a long time ago my Azure subscription was linked to an old gmail account (10 years ago). I have changed my email address and linked my Azure subscription to it. This has always worked but since I have deleted the subscription I have a feeling it wants met to enter a security code from my authenticator that was linked tot that account. Because I have switched phones in the mean while the account isn't linked anymore to my authenticator. I not able to relinked the gmail account to my authenticator because I need a security code for it which I cannot generate. MS suggest that I go visit the url https://aka.ms/mfasetup but that gmail account at MS is in some kind of twilight state and I get in some kind of weird login redirect loop which redirects me to an even older account (15 years ago) :-(
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