Meeting recording is missing

Question

A Teams meeting was recorded, but after the meeting I can’t find the recording. The meeting itself was completed successfully. Please help me to find it

Answer 1

Hi Dominic Perry

You can refer to AI’s answer first, as it covers the main locations where a Teams meeting recording may be found and the relevant recovery checks.

One additional point is that access to a recording also depends on who organized the meeting and which account you are signed in with. For regular Teams meetings, the recording is stored in the meeting organizer’s OneDrive, while channel meeting recordings are stored in the corresponding SharePoint site. Therefore, if you were an attendee rather than the organizer, not seeing the recording in your own OneDrive does not necessarily mean that the recording is missing.

Teams meeting recording and transcript storage and permissions in OneDrive and SharePoint - Microsof…

If the recording exists but you cannot open it, the issue may instead be related to permissions. People invited to a meeting normally receive access to the recording, while guests and external attendees may need the recording to be explicitly shared with them.

Manage Teams recording policies for meetings and events - Microsoft Teams | Microsoft Learn

If AI’s troubleshooting steps do not resolve the issue, could you please share some additional information:

• Were you the meeting organizer, co-organizer, or attendee?
• Was this a regular meeting or a channel meeting?
• Are you using an internal organizational account or joining as a guest/external user?
• Can other participants, particularly the organizer, see or play the recording?

Please do not include any personal or organizational information when sharing screenshots or additional details, as this is a public forum.

I hope this information is helpful. If you have any further questions, please feel free to ask.

Answer 2

Try this in order:

1. Check the meeting chat in Teams.
   • The recording usually appears in the meeting chat after processing.
   • For playback, open Chat > select the meeting chat > Shared > select the recording.
2. Check the meeting from the Teams calendar.
   • Open Calendar in Teams.
   • Select the past meeting.
   • Look in Recap for the recording.
3. Check the storage location based on meeting type.
   • Non-channel meeting: the recording is usually in the meeting organizer’s OneDrive for Business under My files > Recordings.
   • Channel meeting: the recording is stored in the channel’s SharePoint site, usually under Files > Recordings.
4. If the link is missing from chat, refresh the chat view.
   • In high-volume chats, the recording link might not appear for some users.
   • Scroll to the top of the chat, then back to the bottom. This can restore the recording link.
5. Confirm that the recording actually started.
   • Look for the message that indicates recording started.
   • If that message never appeared, the recording most likely did not start and can’t be recovered.
   • If Start recording was selected but the confirmation dialog was canceled or closed before Confirm, the recording did not start.
6. Check whether the file was deleted, moved, or expired.
   • For recordings stored in OneDrive or SharePoint, check the recycle bin.
   • Recordings can expire based on the policy set by the IT admin.
   • Once a recording is deleted from the recycle bin, it can’t be restored.
7. If Teams shows a recording item in chat but it is not in OneDrive yet:
   • The upload may have failed.
   • In that case, the recording is kept in temporary storage for 21 days.
   • It can be retried for upload to OneDrive or downloaded locally.
   • If it was permanently deleted from temporary storage, it can’t be recovered.
8. If the recording still can’t be found:
   • For admins, the Missing Recording Diagnostic can confirm whether the recording finished successfully and uploaded to OneDrive or SharePoint.
   • If retrying does not help, open a service request with Microsoft Support.

---

• I can't record a meeting in Microsoft Teams
• Start, stop, and find meeting recordings in Microsoft Teams
• Play, share, and download meeting recordings in Microsoft Teams
• Issues that affect meeting recordings