Account Hacked Please help. i cant recover through the form

Question

my account was hacked one week ago. i have reached out to microsoft via multiple account recovery forms, reset password attempts, mails. nothing got any positive response.

please help me connect to a live agent to get this issue sorted. whenever i try to do this i am connected to a support ai which is helpless in my case.

please dont suggest these steps
You can contact Microsoft Support and request live chat by following these steps:

• Open the Microsoft Support Contact page.
• Select Show expanded list of products.
• Choose Outlook > Get Home support.
• Search for Account Recovery, then select Get Help > Contact Support.
• If you cannot access the affected account, sign in with another Microsoft account.
• Under Ask our Support Assistant, type“Talk to live chat agent”, then select Contact Support.
• Select Other Products > Manage Account Security > Chat with a support agent via web browser.

as i have already did all this

as well as the steps for reset password

i hope someone can connect me to a real support agent.

also please update this support form. this is bad. my epic games acc aswell as discord was also hacked. but their support already helped me recover the account and was very straightforward.
here only this is taking this much time

Answer 1

Hi GLADSON MATHEW,

I'm sorry to hear your account was compromised. I can understand how frustrating this must be, especially when you've already spent a week submitting recovery forms, attempting password resets, and trying to reach support without success.

Unfortunately, Microsoft Q&A is a public community forum, and neither community members nor moderators have access to customer accounts or the ability to connect users directly with the account recovery team.

If the account recovery form has already been submitted multiple times, there is no alternative verification process available through this forum. Account ownership can only be validated through Microsoft's official recovery procedures.

It's also important to note that even if you are able to reach a live support agent, they typically cannot bypass the account recovery process or manually restore access to an account. They must rely on the same account verification and recovery procedures designed to protect account security.

If you submit another recovery request, I would encourage you to provide as much accurate information as possible in the account recovery form. The more details you can provide about the account, such as previously used passwords, folders, contacts, subjects of recently sent emails, billing information, or other account activity you can confidently verify, the better the chances of demonstrating account ownership.

I realize this is probably not the answer you were hoping for, but if you have recently submitted another recovery request, I recommend allowing time for that request to be reviewed and responding to any emails you receive from the recovery team. If you gain access to additional information that can help prove ownership of the account, be sure to include it in future recovery submissions.

I sincerely hope you're able to regain access to your account soon.