Can't change my location

Question

Whenever I try to change my location, it says I'm managing a child's account, and to remove consent, but I don't have any children on my account and there are no three dots in the top-right corner of my profile picture to select Manage consent.

My billing and shipping address is correct, but that doesn't change my location. What can I do? I had purchased a subscription, then added a trial of another product, and canceling the trial automatically also cancelled the one I was paying for, and now due to the location (which wasn't an issue before when I purchased my original subscription) I can't make the purchase. How can I fix this?

Answer 1

I ended up chatting with support, they say sometimes the browser is the problem, and that's why I wasn't able to change the location. My account is not a part of a family account, and my birthdate has always been correct.

They provided a link to be able to make my purchase, which had my correct location, and it solved the issue.

Answer 2

This usually happens for one of these reasons:

1. The Microsoft account birthdate indicates an underage account.
2. The account is still treated as a child account because parental consent was previously granted.
3. The account region cannot be changed because Microsoft still considers the account a minor in the current region or in the new region.

What to do:

1. Check whether the account birthdate is wrong. If Microsoft thinks the account is underage, use the guided tool for this scenario: Start
2. Check whether parental consent exists on the account. Only the adult who originally granted consent can remove it. If Manage permissions does not show any child accounts, consent may have been granted by another Microsoft account. In that case, that adult account must remove consent, or the adult account must be recovered first. Manage permissions: Manage permissions
3. If access to the adult account that granted consent is lost, recover that adult account. The guidance explicitly says the appropriate adult should attempt to recover the adult account here: recover the adult account here
4. Review the Microsoft account profile region. Go to the Microsoft account Your info page, select Edit profile info, and check the Country or region value: Sign in
5. If the region still cannot be changed, check whether one of these blockers applies:
   • the country or region was changed within the last three months
   • the account is suspended
   • the account is legally treated as a minor in the current country or region and would not be a minor in the new region, or vice versa
6. For the subscription purchase problem, if the subscription was tied to a different billing country or region, the supported path is to wait for the existing subscription to fully expire or cancel it, then purchase a new subscription for the correct region. The documented guidance says a subscription purchased for one region cannot be activated in a different region until the existing subscription is gone.
7. If the account is stuck between the child-account/consent state and the region or purchase flow, contact Microsoft Support through the public support entry point: Contact Microsoft Support

Important billing note: Microsoft account funds do not move between regions, and Microsoft cannot transfer money between regions.

---

• Managing parental consent
• Change your country or region in Microsoft Store