question

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16387909 asked LuDaiMSFT-0289 commented

Intune App Protection Policy

User with Outlook installed trying to open an Excel attachment in Office. Preview works OK in Outlook. Excel docs in Office app can be opened. Excel cannot open the Outlook attachment.

App protection policy has been assigned but still no success.

Message

'This data is protected by your organization. Your account is not currently managed by Microsoft Intune in this app.'

App reporting shows no delivered Office policies

'Not checked in. On next sync, this app will receive one or more of policies: Test based on the management level'

mem-intune-application-management
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LuDaiMSFT-0289 answered

@NigelWard-7634 Thanks for posting in our Q&A.

To clarify this issue, we appreciate your help to collect some information:
1.Which device did you deploy App protection policy to? Windows, iOS or Android?
2.Please show the screen shots of the App protection policy settings, included the protected apps and the detailed settings. Make sure that Excel and Outlook are protected apps.
3.Please make sure the sign in user is the user in the app protection policy's assignment user group.
4.For "not checked in" status, please refer to the following article:
https://docs.microsoft.com/en-us/troubleshoot/mem/intune/troubleshoot-app-protection-policy-deployment#scenario-policy-changes-are-not-working

If there is anything update, feel free to let us know.


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16387909 answered 16387909 edited

143846-intune-app-protection-microsoft-endpoint-manager-a.pdf1.Which device did you deploy App protection policy to? iOS
2.Please show the screen shots of the App protection policy settings, included the protected apps and the detailed settings. Make sure that Excel and Outlook are protected apps.

(See attached)

3.Please make sure the sign in user is the user in the app protection policy's assignment user group. Confirmed
4.For "not checked in" status, please refer to the following article: **Will check this out but adding Microsoft Office as a separate app overcomes the checked in error but does not complete on next sync.

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Just a further update to this as I've been working on it today. Core Office Apps includes Excel but not the Office app. Go figure.

If just Excel is installed the policy applies successfully and Outlook may open the .xls in Excel successfully.

If Office is installed too, Outlook defaults to Office and opening .xls is prevented.

If the policy is amended to include Office as a custom app, or the office url is excluded the policy will not install but keeps referring to next sync.

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LuDaiMSFT-0289 answered LuDaiMSFT-0289 commented

@NigelWard-7634 Thanks for your update. Based on my understanding, it isn't needed to install another office app including Excel.

I have done the test in my lab. I add Outlook and Excel as the managed apps and assign the app protection policy to my user.
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When the apps checked in and got the policy successfully, I tried to use Excel to open the .xlsx attachment in Outlook. Excel opened it successfully. I will share you some picture in my test.
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Hope it will give you some ideas.



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Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@NigelWard-7634 I am currently standing by for further update from you and would like to know how things are going. Have all the concern been addressed? Is there any other assistance that we can provide?

If the reply is helpful, please accept the answer. It will make someone else who has the similar issue easily find the solution.

Thanks for your kindness in advance.

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@NigelWard-7634 Haven't heard from you for some time, if you encounter any difficulties, please do not hesitate to let me know.

Thanks and have a nice day. : )

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