charges without order history

Darlene Ayers 0 Reputation points
2026-09-28T17:35:18.1733333+00:00

i have been getting monthly charges from microsoft halifax and Ontario. i have no order history and believe this is fraudulent.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
0 comments

4 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. EmilyS726 271.5K Reputation points Independent Advisor
    2026-09-28T18:09:02.4966667+00:00

    Can you go to your account https://account.live.com Sign in and go to Services & Subscription, do you see anything that matches the charges? If not, click on Order history instead and anything?

    Micosoft lists some other scenarios you can explore: https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    If you find the charges on YOUR account but you don't recognize making those purchase, for your privacy and security, billing matter cannot be discussed here, nor does anyone helping here have access to such data. You will need to contact support to get it handled. On your computer, launch the Get Help app from the start menu, then type in "Billing" as the keyword. On the next page, you can click on "Contact support" button. Then fill out a few more details and you will be directed to the page where you will have the option to chat with a live support agent.

    If you cannot locate the charges on your Microsoft account at all, it's possible that your credit card has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your credit card. In such a scenario, you should contact your credit card company to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.

    Was this answer helpful?

    0 comments
  2. Darlene Ayers 0 Reputation points
    2026-09-28T17:37:56.5933333+00:00

    i am asking what are these charges for? do i have to cancel my card to eliminate this issue?

    Was this answer helpful?

    0 comments
  3. Darlene Ayers 0 Reputation points
    2026-09-28T17:36:59.3633333+00:00

    i am asking what are these charges for>

    Was this answer helpful?

    0 comments

  4. AI answer

    2026-09-28T17:35:30.5466667+00:00
    1. Check the charge in Microsoft’s billing investigation flow. On the Microsoft account Manage your payments page, select Investigate to look for charges tied to the card, including cases where another Microsoft account may be using it.
    2. Review order history across any Microsoft accounts that may exist, including family members’ accounts, and look for matching charges close together.
    3. If there is still no matching order history, the charge may be unauthorized on a different Microsoft account or the card may be compromised.
    4. Contact the bank or payment provider immediately to prevent more charges. Ask them to investigate, dispute the transactions, and block or replace the card if needed.
    5. If the charge appears to be from a fake order scam message, do not call numbers or click links in the message. Go directly to the official Microsoft support site or sign in to the account from a new browser tab.
    6. Microsoft Support can also be contacted through Contact Microsoft Support if more help is needed.
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.