How to fix suddenly slow internet?

Question

Hello, I hope someone can help.

I have been having decent internet speeds until today when I am clocking 5-10mbps on download. Additionally, about once every few minutes (especially when I'm streaming a video or on a call), my laptop will disconnect from the wifi and just not be able to find the network again for a minute.

Is it possible that this is happening because of the latest Windows Update, which I installed last night (2022-04 Cumulative Update for Windows 11 for x64-based Systems (KB5012592))? I would be grateful for any steps I can take to improve my internet speed as it's currently impossible to take work calls.

Context: I am living in a flat with a landlady and don't have access to the ethernet port or the modem, as these are locked in her room and she is not here often.

Thank you for any help and advice!

Answer 1

Good Day Fionapotter,

My name is Carlo, I am also using Windows 11 pc and community member like you. Let us work together to sort this out.

Here's the steps you can try.

-Go to Settings

-Click Update and Security

-Click Troubleshooter then Additional troubleshooter.

-Look for Internet Connection and run the troubleshooter.

-Go to Device Manager

-Expand the Network Adapters

-Look for the Wireless driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

Reset Network Settings

Open Settings.

Click on Network & Internet.

Click on Status.

Under the "Change your network settings" section, click the Network reset option.

Click the Reset now button.

Click the Yes button.

-Click Start, type CMD and run as administrator

-Copy and paste each of the commands below and hit enter.

netsh int ip reset

netsh advfirewall reset

netsh winsock reset

ipconfig /flushdns

ipconfig /release

ipconfig /renew

Once you entered all those commands restart your computer and observe the connection.

If issue persist, let's download the updated driver

What is the exact model of your computer?

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the System Model and manufacturer post it here.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Answer 2

Hi Carlo,

Thanks for replying!

First things first, when I go to Settings there is no "Update and Security". There's "Privacy & Security" and below that, "Windows Update." Which of those two is it?

Best

Fiona

Answer 3

Good Day Fionapotter,

-Go to Settings

-Click System

-Click Troubleshooter then Additional troubleshooter.

-Look for Internet Connection and run the troubleshooter.

Once done proceed with the rest of the steps I posted in my first response.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Answer 4

Ah thank you!

1. Troubleshooting couldn't identify the problem
2. Regarding selecting an older driver, these are my options:

Which one would you suggest?

Best,

Fiona

Answer 5

Good Day Fionapotter,

You can use the first one, then proceed with the rest of the steps.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.