Microsoft for Startups verification failed, but there is no way to contact Program Support

Question

Hello,

I am using the new Microsoft for Startups experience in Azure Portal.

My startup verification has failed and the portal only shows the following message:

“Startup organization couldn't be verified.”

However, there is no option to:

Request a manual review

Resubmit the verification

Update the verification information

Contact Microsoft for Startups Program Support

Open a support ticket specifically for the verification issue

I have also tried the official Microsoft for Startups Program Support link, but it redirects me back to the same Startup Preview page.

The Azure Portal support area also does not provide a way to open a support request for this issue, and the Azure chat support is unavailable.

According to the Microsoft for Startups documentation, startup organization/business verification issues should be handled through Microsoft for Startups Program Support.

How can I contact the Microsoft for Startups Program Support / Business Verification team directly and request a manual review?

I am able to provide the required verification documents through a private support channel, but I do not want to post any personal or company information publicly.

Thank you.

Answer 1

Thank you for the clarification.

This is exactly the issue I am experiencing.

I am already on the new Microsoft for Startups startup homepage in Azure Portal. However, under the Overview page, there is no “Your Microsoft Team” box and no “Get program support” option.

The only information shown under the verification section is:

“Startup organization couldn't be verified.”

There is no option to:

Contact Program Support

Request a manual review

Resubmit verification

Update verification information

I have also tried the official Microsoft for Startups Program Support link, but it redirects me back to the same startup homepage.

Could you please advise how I can access Microsoft for Startups Program Support when the “Your Microsoft Team” and “Get program support” options are completely missing from the new portal experience?

I am specifically looking for a private support channel where I can submit verification documents, rather than posting any personal or company information publicly.

Thank you.