I need help trying to delete a ghost email that microsoft created

Stephanie Marquardt 0 Reputation points
2026-09-29T00:18:45.3733333+00:00

I have been trying for days to get help from Microsoft. I cannot get rid of this ghost email Microsoft created. Nothing has worked. I tried every avenue to find a solution. I have wasted my ChatGPT credits. I tried the online chat, that didn't help. I called numerous times; I get no human being. Can someone just call? Does Microsoft have real breathing human beings, or lazy human beings or is everything AI?

Outlook | Windows | New Outlook for Windows | For home

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  1. Diane Poremsky MVP 17,621 Reputation points MVP Volunteer Moderator
    2026-09-29T02:57:06.8166667+00:00

    What is the "ghost email"? If it is a weird address in the format of Outlook_[big long code]@ outlook.com, it is because you have a non-Microsoft address set as primary on your Microsoft account. Your address is used only to sign into Microsoft services and the weird address is a placeholder for an outlook.com address.

    To get rid of it, add an outlook.com alias to your account and set it as primary at https://account.microsoft.com/profile/ and it will go away.

    Microsoft has more information in this article:

    Outlook.com email account appears as "outlook_[long series of letters and numbers]@outlook.com" in Outlook for Windows

    https://support.microsoft.com/office/90ed7938-7f21-4cb5-a69d-a3b79ea4eafd

    If it is something else, please explain what you mean by ghost address.

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