Microsoft and Minecraft hacked

Question

So, recently on 26-9-2026 at evening i was just chilling and i saw notifications in my phone my microsoft password change, steam password change, epic and etc, but is saw in microsoft my email is also changed, I have all proofs that minecraft was mine the email before hacker changed it was mine, But idk why microsoft is saying insuffiecient info in mail, I have provided them that the email is mine, minecraft is mine, and hacker has changed the everything of it, but microsoft is not beileiving me, even i have provided all my past passwords, So can anyone tell what to provide microsoft that the account is mine and it got hacked, Any professional, I can provide everything but not Xbox device ID because i have not access of it, any proffesional who can help me according to this issue or anyone who know about this issue, I have talk to agents also but they are just saying put email , fill forum and etc.

if microsoft is seeing it Please help me according to this issue

i

Answer 1

If the attacker changed the sign-in email and security information, recovery is limited to Microsoft’s official account recovery process.

What can still be done:

1. Scan the PC for malware before changing anything else
   • Open Windows Security.
   • Go to Virus and threat protection.
   • Select Scan options > Full scan > Scan now. This matters because Microsoft recommends clearing malware before changing passwords.
2. Use the hacked account recovery flow
   • Start here: Start
   • If the account can still be recognized, follow the guided recovery steps.
3. If the password is known but security info is lost
   • Sign in to Advanced security options: Sign in
   • Select Add a new way to sign in or verify.
   • Confirm the new method with the code sent to it.
   • Remove the compromised security method.
   • Do not replace all security info at once, because the account may be restricted for 30 days.
4. If access to all security info is lost
   • Begin sign-in: Sign in
   • At Verify your identity, select I don't have any of these.
   • Follow the prompts to replace security info.
   • After replacement, there is a 30-day wait before sign-in is allowed.
5. If the password is not known and security info is gone
   • Read: Help with the Microsoft account recovery form
   • Submit: Recover account
   • If possible, complete the form from a device and location previously used for that account.

Important limits from Microsoft:

• If two-step verification was enabled and there is no access to any alternate verification method, support agents cannot reset the account or change account details.
• Microsoft support agents are not allowed to send password reset links or manually change account security details.
• If the attacker changed the associated email/security details, and the official recovery process fails, community guidance in the provided material indicates the account is often no longer recoverable.

For the screenshot shown:

• The unfamiliar verification address indicates the attacker likely changed the account’s security info.
• In that state, the correct path is the official recovery flow above, not proof submitted in forum posts.

What information is specifically useful in the recovery form from the provided guidance:

• Previous passwords.
• Completing the form on a previously used device and from a familiar location.
• Any saved passwords that can be retrieved from browser or credential storage, if available.

If sign-in is no longer possible, the next official options are:

• Sign-in helper
• Contact Microsoft Support

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