I tried to buy Robux using a Visa card, but the transaction failed due to a region restriction.

Question

I tried to buy Robux using a Visa card, but the transaction failed due to a region restriction. My bank account was charged, but there is no record of the transaction in my Microsoft purchase history. Where did my money go? I was charged three times for a single failed transaction on Microsoft. No purchase appears in my Order History. Please review these duplicate charges and issue a full refund.

Answer 1

Thank you.

https://support.microsoft.com/en-us/accounts-billing/troubleshoot-buying-issues-with-microsoft-store

Run this troubleshooter - it will help you out for a successful purchase.

Start

I look forward to hearing from you to get the results of the troubleshooting.

Answer 2

Hi Tu,

I can assure you that a full refund will be issued in a few days if the Billing Orders page did not log a successful transaction. No action is required from your end.

Second, for the original issue, is there a country mismatch somewhere, like the Card or the Microsoft account/Product page?

I look forward to hearing from you to get the results of the troubleshooting.

Answer 3

If the charge does not appear in Microsoft order history, the payment likely did not complete on the Microsoft account that was checked. The most likely explanations are:

1. The card was used on a different Microsoft account.
2. The bank is showing temporary authorization holds rather than completed purchases.
3. The card was used without authorization on another account.

For a region-restricted or failed card transaction, Microsoft Marketplace states that card options must be valid for the selected country or region, and the bank or card issuer should be contacted to verify international transaction support.

Recommended checks:

1. Review Microsoft order history and look for duplicate purchases close together.
2. Go to Payment options and use Investigate to search for charges linked to the card.
3. Check whether the bank entries are temporary authorization holds. Microsoft notes these typically clear within 3–5 business days.
4. If the charges still do not appear in Microsoft order history, contact the bank or card provider and open a dispute for unauthorized or unmatched charges.
5. If a genuine duplicate Microsoft charge is confirmed, contact Microsoft Support or Sales Support with the order details.

A full refund cannot be issued here. If there is no Microsoft order record, the bank dispute process is the supported path for recovery.

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