No longer receiving emails from Amazon

Jose Rangel 0 Reputation points
2026-09-29T21:01:20.0266667+00:00

My Amazon account was hacked and when I got to change my password, I do not receive emails from Amazon.

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Hornblower409 16,820 Reputation points
    2026-09-30T16:09:50.5133333+00:00

    @Jose Rangel said

    My Amazon account was hacked and when I got to change my password, I do not receive emails from Amazon.

    My guess would be that the hackers have changed the verification email address you have on file with Amazon. You will need Amazon Support to fix it on their end.

    [External Non-Microsoft Site] https://www.amazon.com/gp/help/customer/display.html?nodeId=GLXNK37D6R3WGXKW

    If you are not able to sign in to Amazon because you don’t have access to the email or mobile phone on your account anymore, use the self-service recovery instructions presented or contact Customer Service for help restoring access.

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  2. AI answer

    2026-09-29T21:01:30.8833333+00:00

    For an Outlook.com account, check these items in order:

    1. Check whether the mailbox is full. If Microsoft cloud storage is full, Outlook.com cannot send or receive email, and messages sent while storage was full are bounced back to the sender and are unrecoverable.
    2. Check the account status. If the password was changed recently, update it anywhere Outlook is prompting for sign-in. If unusual sign-in activity was detected, the account might be temporarily blocked and may need to be unblocked.
    3. In Outlook on the web, review mailbox settings for anything changed during the hack:
      • Mail > Rules: delete suspicious rules.
      • Mail > Forwarding and IMAP: remove anything not recognized.
    4. Check whether Amazon messages are being filtered:
      • Look in Junk Email, Deleted Items, Archive, and the Other tab if Focused Inbox is enabled.
      • Add Amazon to the Safe senders list.
    5. Review blocked senders and message headers if mail appears to come from changing addresses. If the sender is varying the address, create an inbox rule to catch common words and move those messages appropriately.
    6. Secure the account fully after the hack:
      • Change the password.
      • Enable two-step verification.
      • Remove unrecognized aliases, contact info, devices, and app passwords.
      • Use Sign out everywhere to end existing sessions.

    If sign-in itself is failing, use the Microsoft account sign-in helper. If the account is already compromised, follow the hacked-account recovery guidance.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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