I am unable to open microsoft word and excel. when I open and sign in it shows whit and blank only.

Question

I am unable to open microsoft word and excel. when I open and sign in it shows whit and blank only. I think activation problem. Please fix it

Answer 1

Hi Ramasamy Perumal

You can refer to AI’s answer first and try the troubleshooting steps provided there, particularly the activation, account, and Office repair checks.

In addition, to help determine whether this is actually an activation issue or an issue with Word and Excel loading, please try opening the applications in Safe Mode:

• Press Windows + R, type winword /safe, and press Enter. For Excel, use excel /safe.

If the applications open normally in Safe Mode, the issue may be related to an add-in or application configuration rather than activation.

Please also check whether you can sign in to Microsoft 365 on the web with the same Education account and use Word or Excel there.

Could you also clarify whether the sign-in/activation window itself becomes blank/white, or whether sign-in completes successfully and then the Word/Excel application window becomes blank? If possible, please share a screenshot with any personal information removed and let us know if you see any activation message or error code, or an error code.

Since you are using an Education account (based on your thread's tag), you may also contact your school’s IT administrator to confirm that your account has an active license that includes the Microsoft 365 desktop applications.

Please note that as this is a peer-to-peer Microsoft Community, members are unable to access your account or device and fix the issue directly. However, members can guide you through the troubleshooting steps and help narrow down the cause.

I hope this information helps.

Answer 2

A blank white sign-in screen in Office can be an activation issue, and the supported fixes are:

1. Check that the correct account is being used to sign in.
   • Sign in with the account that was used to buy or activate Office.
   • If this is a school account, use the work or school account instead of a personal account.
   • Check whether the Office product or Microsoft 365 subscription appears on the Services & subscriptions page.
2. Check for multiple Office installations.
   • Open Control Panel > Programs > Programs and Features.
   • Search for office.
   • If more than one version is installed, uninstall the version that is not being used.
   • Restart the PC.
3. Repair Office.
   • Open Start > Settings > Apps > Apps & features.
   • Select the Microsoft Office product.
   • Choose Modify.
   • Select Online Repair > Repair.
   • This repairs the full Office installation and is more complete than Quick Repair.
4. If Office was preinstalled on a new PC and keeps returning to the “Let’s get started” page after activation:
   • Close all Office apps.
   • Go to the Services & subscriptions page.
   • Find the Office product and select Install.
   • Reinstall Office from there.
5. If the sign-in page is blank during activation and the device is in China, this is a known issue under investigation.

If the apps still do not open after these steps, restart the device and try opening Word or Excel again.

---

References:

• Unlicensed Product and activation errors in Office
• Troubleshoot opening a blank screen when you double-click a file icon or file name in Excel
• Cannot start Office apps after Office activation
• Cannot activate Office due to blank Sign In page