SC-900 Exam Missed Due to OnVUE Internet Connection Error - Requesting Reschedule

Question

Hello Support Team,

I am posting to request an urgent investigation and a one-time courtesy reschedule for my SC-900: Microsoft Security, Compliance, and Identity Fundamentals exam, which I missed today due to a technical block.

During the check-in window, the OnVUE software continuously blocked me with an error stating "internet connection not met." Despite having a completely functional network connection, the system would not allow me to initiate or launch the test. Because of this application glitch, my exam window completely expired.

Here are my registration details to locate my profile:

• Registration ID: 541888062
• Candidate ID: MS1101402477
• Exam Date: September 30, 2026

and the checkin time was at 7:15 i managed to do everything but when it comes to the internet connection it started refusing

Could a community moderator please look into my profile, verify the backend platform failure logs, and provide a replacement voucher so I can sit for this exam?

Thank you for your help.

Answer 1

This is a public forum, not support.

Try support:

https://learn.microsoft.com/en-us/credentials/support/help

For technical issues with an exam delivery, contact our Exam Delivery Partners:

• Pearson VUE Support
• Certiport Support

https://learn.microsoft.com/en-us/credentials/support/retake-policy