not renew ai credit in my microsoft account

Question

My Copilot Personal subscription is active. My billing cycle started on 26 August. I was informed 2 days ago that my AI credits would renew within 2 days, but they still have not been restored. Please escalate this case and check the AI credit allocation on my account.

Answer 1

Hello Amit patel

Thank you for reaching out and informed us about the situation with your Copilot credit

Unfortunately, as Moderator we do not have any access directly to Copilot, viewing user subscription information or renew credit on your behalf. The best way to received directed support about this issue would be to reach out to Microsoft Support by:

• Go to Contact Us - Microsoft Support 
• Select Copilot
• Click Get Home Support
• Type a brief description of your issue in the search box.
• Click Get Help and select Contact Support below. 
• Go to the Products and services tab and choose the appropriate product.
• On the Category tab, choose the appropriate category or an alternative option.
• Go to Confirm. Look for and select "Chat with a support agent in your web browser" (during business hours) if available. Explain your situation clearly.

The live chat service is for user who has a personal account and a Microsoft 365 personal subscription, if you're using a work/school account or using other type of subscriptions, please do let me know.