How do I speak to a person regarding a billing question

Question

I need to speak to someone regarding a question about my billing.

Answer 1

Hi, @Joan Olney

If you like to contact Microsoft Support for a billing question, you can contact Microsoft Support here:

https://support.microsoft.com/home/contact

Sign in, enter "Microsoft 365 billing" as the issue, select "Get Help," then choose "Contact Support" if it appears. Microsoft may offer live chat or another available support option for your region.

Before contacting them, please also check:

• Subscriptions: https://account.microsoft.com/services
• Order history: https://account.microsoft.com/billing/orders adjust the date range if you do not see the charge.

To help narrow this down first:

1. Is the charge for Microsoft 365 Personal, Family, or another Microsoft product?
2. Was the subscription purchased directly from Microsoft, or through Apple, Google, Amazon, or another retailer?

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Click "Add comment" to let me know.

Thanks!

Answer 2

To speak to a person about a billing question for a Microsoft 365 or personal Microsoft account:

1. Go to Contact Microsoft Support.
2. Enter the billing problem and select Get Help.
3. If more help is needed, select Contact Support.
4. Sign in with the Microsoft account associated with the subscription or charge.
5. Choose the billing/subscription option so the request is routed to the correct support team.

For Microsoft 365 subscription issues, it can also help to first check the subscription at Services & subscriptions, then select Manage for the subscription.

If the issue is an unrecognized or possibly fraudulent charge, contact the bank or payment provider immediately to prevent additional charges.

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