Artifact Signing: Organization identity validation failed without specified reason

Question

Problem description

I am seeking assistance because the organization identity validation for a Trusted Signing - Preview account failed, but no specific reason was provided in the portal. I want to understand why the validation failed and how to resolve it.

Environment

Service: Artifact Signing; Validation type: Organization identity validation for Public Trust; Region: East US; Timing: Submitted on 2026-09-16, marked Failed on 2026-09-24. Validation ID: 73a3550a-7c0b-4f08-8312-a4f07d06b3bf. Support request: 2609240040006427.

What I've already tried

I submitted a validation request with organization details matching the official state record. The portal later changed the status to Failed without showing a reason. I received and completed email verification, and no supporting documents were requested. The submitted details, including the legal business name, address, and EIN, match the official records. I have not received any specific diagnostic data or error messages indicating the failure reason.

Current status

I am currently unable to determine the exact cause of the validation failure due to lack of specific error details. I am requesting assistance to obtain the actual rejection reason from the engineering team so I can address the specific issue and resubmit if necessary.