Because you're accessing sensitive info, we'll send a code to email to verify your identity. Problem email account is a random spam account that I never added

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Because you're accessing sensitive info, we'll send a code to email to verify your identity. Problem email account is a random spam account that I never added

rene de lamar 0

I am trying to log into an old account for minecraft linked to the email ******@gmail.com and its giving me to an email ive never been associated with ******@bodosbaic.com how can i fix this

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Answer 1

Jeronimo Fuerte 46,750 Independent Advisor

Sorry to hear that you’re having trouble with this situation. Could you please share a little more information about what happens when you try to sign in? When Microsoft asks you to verify the account, do you see an option at the bottom of the page to use a different verification method?

Please also sign in to your Microsoft account using the same email address and check which security/contact methods are currently available on the account.

https://account.live.com/proofs/manage/additional

You will need access to at least one valid verification method to complete the sign-in process. Once you are able to access the account, you can review your security information and remove any verification methods that you do not recognize.

If you do not see an option to use a different verification method, please let me know exactly what options appear on the verification screen.

rene de lamar 0 Reputation points

2026-10-01T01:56:38.21+00:00

@Jeronimo Fuerte so my guess is my account has been hacked and they changed the email of my microsoft account and i no longer can log into it as it says the system doesnt recognize the email. i really need help with this
Jeronimo Fuerte 46,750 Reputation points Independent Advisor

2026-10-01T01:57:58.2333333+00:00

I’m sorry you’re going through this issue with your account. In this case, Microsoft support agents are not able to make changes to account information, such as adding or removing details, because those protections are in place to help keep your account private and secure. I understand this may not be the outcome you were hoping for, and I truly appreciate your patience.

The best next step is to complete the account form here; it is not the same as the recovery one: https://aka.ms/recovermyaccount

Once you submit it, your request will be reviewed by the team that handles account recovery situations like this. They will reach out to you by email with the next steps or let you know if they need any additional information to continue helping you.