Not activated Microsoft Family subscription for my Outlook Account

Nimesh Vyas 0 Reputation points
2026-10-01T07:14:58.72+00:00

I have bought Microsoft 365 Family Pack and I want to activate my account under family sharing. I have received request and accepted to enroll under Microsoft 365 Family Pack but anyhow features are not activated under my user.

Kindly help to resolve this query

Microsoft 365 and Office | Install, redeem, activate | For home | Other
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  1. paulr0511 49,380 Reputation points Independent Advisor
    2026-10-01T08:31:37.4733333+00:00

    Hello, good day and thanks for your question. Sorry to know about this issue that you have experienced with your Microsoft 365 subscription.

    May I check and confirm if you are using the same email and Microsoft account that you have used to purchase the subscription or you will be using a different email and Microsoft account to use the subscription?

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