log in to email

Question

I cannot log into my email and would like to speak with an agent

Answer 1

Hi Gerry,

I understand you would like to speak with the live agent from Microsoft Support.

You may refer to the steps below and how to proceed with connecting on the live chat:

1. Go to this link:  https://support.microsoft.com/contactus and sign in your Microsoft account
2. On the "Tell us your problem so we can get you the right help and support" - just type "Microsoft Office 365 issue" then search
3. You will see Recommended Solution, just scroll down until you can see "Contact support"
4. Under "Tell us a little more about your problem", select "Microsoft 365 and Office"
5. For Category select > Technical support > then confirm
6. Select Chat with a support agent in your web browser
7. Confirm your account and you should be routed to Microsoft support representative who have the appropriate tools and resources to assist you further with your concern.